Outbound Logistics Analyst: Carrier Performance & Insights

Four Hands; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Four Hands, a leading Austin-based furniture designer and wholesaler, seeks a Logistics Analyst to manage carrier relationships and deliver accurate performance reporting. You will lead meetings, resolve issues, and drive data-driven improvements across internal teams.

The role emphasizes hands-on analytics, cross-functional collaboration, and ongoing optimization of logistics operations with ownership from day one.

Qualifications

• 3+ years of experience in Logistics, Supply Chain, or related field.
• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, or related field.
• Experience communicating with external carrier contacts and leading status/meetings.
• Strong Excel skills with PivotTables, VLOOKUP/XLOOKUP, and data reconciliation.
• Working knowledge of Power BI or similar data visualization tools.
• Experience handling large datasets across multiple carriers and formats.

Responsibilities

• Own day-to-day relationship management for assigned carriers and lead recurring performance meetings.
• Manage distressed shipment communications and drive issue resolution.
• Resolve invoice exceptions and billing discrepancies for carriers.
• Root-cause OTP and service issues, identifying corrective actions.
• Own recurring performance reporting and data tracking for stakeholders.
• Contribute to the OTP scorecard and ensure data accuracy.
• Produce the Monthly Sales Update for Sales stakeholders.
• Coordinate the QBR Scorecard with cross-functional teams.
• Maintain and troubleshoot dashboards, spreadsheets, and data sources (Power BI).
• Assist in identifying opportunities to reduce transport costs and improve logistics operations.
• Collaborate with Sales, Warehouse, and Sales Ops for alignment with business objectives.

Skills

Excel (PivotTables)

Power BI

Data analysis

Carrier management

Communication

Attention to detail

Education

Bachelor's degree in SCM/Industrial Engineering/Business

Tools

Power BI

Job description

Four Hands, a leading Austin-based furniture designer and wholesaler, seeks a Logistics Analyst to manage carrier relationships and deliver accurate performance reporting. You will lead meetings, resolve issues, and drive data-driven improvements across internal teams.

The role emphasizes hands-on analytics, cross-functional collaboration, and ongoing optimization of logistics operations with ownership from day one.