Outbound Dock Supervisor

Dohrn; Melrose Park (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Dohrn, a Midwestern transportation partner based in Illinois, seeks a Supervisory Operations Lead for the City Pickup/Delivery operations. The role ensures on-time service, safety, and cost control while coordinating with dock, line haul, and dispatch teams.

Requirements include supervisory experience, a valid driver license, forklift safety certification, and the ability to work any shift. The position emphasizes leadership, communication, and adherence to safety protocols in a dynamic terminal

Qualifications

• High School diploma or equivalent required.
• Minimum 18 years old and valid driver license.
• Supervisory experience required.
• Excellent interpersonal, verbal, and written communication skills.
• Strong leadership and analytical/problem-solving abilities.
• Ability to work any shift and multi-task under pressure.
• Must meet physical requirements and carry forklift safety certification.

Responsibilities

• Provide training, supervision, feedback, and discipline for hourly Operations team members.
• Route City operation.
• Manage daily performance of the City Pickup and Delivery operation for safety, performance, cost control, and claims prevention.
• Ensure on-time delivery and efficient pickups/deliveries with minimal returns.
• Monitor Line Haul operation and dock performance, adjusting manpower as needed.
• Communicate with other departments to ensure a successful operation.
• Work safely and professionally; report facility problems and comply with regulations.
• Complete daily paperwork associated with job execution and operational standards.

Skills

Supervisory experience

Leadership

Communication skills

Problem solving

Detail oriented

Ability to work any shift

Valid driver license

Education

High School diploma or equivalent

Tools

Forklift safety certification

Hazardous materials handling certification

Job description

Dohrn is your complete Midwestern transportation partner. We offer less-than-truckload, truckload and value-added services throughout our 10-state service area. Our family operated company provides the attention and flexibility that only a regional carrier can, backed by excellence in service and powerful logistical tools.

• Provide training, supervision, feedback, and discipline for hourly Operations team members
• Route City operation
• Manage the daily performance of the City Pickup and Delivery Operation for optimal safety, performance, on-time Service, cost control, and claims prevention
• Ensure On-time Delivery service in accordance with the organizational goals by ensuring pick-ups and deliveries are made timely, efficiently, and returns are kept to a minimum
• Monitor Line Haul operation
• Monitor Dock performance and efficiency and adjust manpower as needed
• Solve problems regarding lost and missing freight
• Communicate efficiently with other departments to ensure a successful operation
• Work in a safe and professional manner so as to reduce personal risks and risk to fellow employees
• Report all facility problems to the Facility Maintenance Department
• Comply with federal, state, and company regulations
• Process all paperwork daily associated with the execution of the job
• Work in a positive, supportive, and cooperative way at all times
• Perform other duties as needed
• A minimum age of 18
• High School completion or equivalent
• Valid Driver License
• Supervisory experience required
• Ability to work any shift
• Must have the knowledge and ability to perform all Operations jobs in the Terminal including Dock, Dispatch, Warehouse, and Routing
• Excellent interpersonal, verbal, and written communication skills
• Strong analytical and problem-solving skills
• Strong leadership skills
• Detail-oriented, organized
• Must meet all physical requirements
• Must have certification in forklift safety and hazardous material handling
• Ability to multi-task and react to change productively
• Excellent attendance

Working Conditions/Physical Requirements

• Visual Acuity including regular use of items including a computer screen or monitor
• Lifting various types of materials will be required cartons, bags, cylinders, boxes, crates, drums, pipe, bars, rugs, etc
• Common material handling tools will be used forklifts, carts, dollies, banding machines, shrink wrap tubes, pallet jacks, and tow motors
• Standing, walking, squatting, pushing, pulling, twisting, carrying, bending at the waist, reaching, and lifting both above and below waist level will be required
• Must be physically capable of operating a forklift, pallet jack, load lock and two-wheel handcart
• Will be required to lift up, set down, slide or move weight unassisted that could exceed 80 pounds
• Must be able to lift 50 lbs. on a frequent basis and 100+ lbs. on an infrequent basis
• Must be able to sit and stand for prolonged periods of time
• Must have the ability to safely enter and exit trailers, vans, flatbeds, forklifts and tractors
• Must have the ability to work around and operate motorized equipment
• Must be able to perform the essential functions of the job as specified in the job description
• May be exposed to extreme hot or cold temperatures and dusty conditions in the dock environment; must be able to perform essential functions in these conditions

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.