Outbound Customer Service Representative – Plumbing & HVAC

john owens services inc.; Petaluma (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Supportive team environment

Training provided

Opportunity for growth

Job summary

John Owens Services Inc. is seeking a confident and motivated Customer Service Representative (CSR) for outbound calling aimed at scheduling plumbing and HVAC service calls. The role involves reaching out to both current and potential customers, as well as local businesses to establish connections and grow the company's presence.

We're looking for someone friendly, organized, and excited to help us grow. If you thrive in a supportive team environment and enjoy making a direct impact, apply today and tell us why you are a great fit.

Qualifications

• Experience in customer service, call center, or sales is a plus, but attitude and communication skills matter most.

Responsibilities

• Make outbound calls to schedule plumbing and HVAC service calls.
• Reach out to local businesses to introduce the company and set up meetings.

Skills

Friendly, confident, and persuasive on the phone

Comfortable making a high volume of outbound calls

Goal-driven and motivated by results

Organized, reliable, and detail-oriented

Strong communication skills

Job description

John Owens Services is growing, and we’re looking for a confident, motivated CSR who loves connecting with people and turning conversations into booked appointments.

This is not a sit-back-and-wait customer service role. You’ll be reaching out to customers, creating opportunities, and helping homeowners and businesses get the plumbing and HVAC services they need.

What You’ll Do

You’ll make outbound calls to current, past, and potential customers to schedule plumbing and HVAC service calls, maintenance visits, diagnostics, and equipment replacement appointments.

You’ll also help us grow by reaching out to real estate agents, apartment communities, restaurants, and other local businesses to introduce our company and set up meetings.

Who We’re Looking For

We’re looking for someone who is:

• Friendly, confident, and persuasive on the phone
• Comfortable making a high volume of outbound calls
• Goal-driven and motivated by results
• Organized, reliable, and detail-orientedAble to keep conversations positive and engaging
• Excited to help grow a company, not just answer phones

Experience That Helps

Customer service, call center, dispatch, sales, appointment setting, or home services experience is a plus — but the right attitude, strong communication skills, and willingness to learn matter most.

Why Join Us?

• Supportive team environment
• Opportunity to grow with an established service company
• Steady work with clear goals and expectations
• Training provided on our services, systems, and call process
• Opportunity to make a direct impact on company growth

If you enjoy talking to people, booking appointments, and being part of a fast-moving team, we’d love to meet you.

Apply today and tell us why you’d be a great fit.