Outbound Customer Service Associate (CSA) - 1ST SHIFT

Nefab; Fairburn (GA); On-site; USD 25,000 - 33,000; Full time

Job summary

Nefab in Fairburn, GA is seeking an Outbound Customer Service Associate for the 1st shift to manage the daily outbound shipping schedule and ensure orders ship on time.

You will coordinate with warehouse, production, transportation, and customer service teams, process orders in the WMS, prepare shipping paperwork, and communicate status to customers. Strong organization and communication are essential.

Qualifications

• High school diploma or equivalent.
• Experience using WMS or ERP systems.
• 1+ years in customer service, logistics, manufacturing, or supply chain.
• Experience in warehouse or distribution environments.
• Proficient in Microsoft Office (Excel and Outlook).
• Strong communication and collaboration skills.
• Excellent attention to detail and accuracy.
• Strong problem-solving skills.

Responsibilities

• Maintain and update the daily outbound shipping schedule to meet customer requirements.
• Coordinate outbound operations with warehouse, production, transportation, and customer service.
• Process and manage orders using WMS, ensuring inventory accuracy and shipment visibility.
• Prepare Bills of Lading (BOLs), shipping labels, packing documentation, and all required paperwork.
• Monitor shipment status and communicate delays to customers and internal teams.
• Respond to customer inquiries via email with professionalism and urgency.
• Resolve discrepancies by collaborating with warehouse, transportation, production, and planning teams.
• Maintain records in WMS/ERP and generate shipping reports.

Skills

Microsoft Excel

Outlook

Communication

Organization

Attention to detail

Problem-solving

Customer service mindset

WMS/ERP experience

BOL documentation

Transportation coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

WMS

ERP system

Job description

Outbound Customer Service Associate (CSA), 1ST SHIFT

At Nefab, we design and deliver sustainable packaging and logistics solutions that optimize supply chains while reducing environmental impact.

Outbound Customer Service Associate (CSA), 1ST SHIFT

At Nefab, we design and deliver sustainable packaging and logistics solutions that optimize supply chains while reducing environmental impact. Nefab Group is on a growth journey, and we are dependent on high-performance people to succeed. The Outbound Customer Service Associate (CSA) plays a critical role in ensuring customer orders are processed accurately, scheduled efficiently, and shipped on time. This position serves as the primary point of coordination between customers, transportation providers, production, and warehouse operations to deliver exceptional customer experience while supporting Nefab's commitment to quality, safety, and operational excellence. We are now looking for a Customer Service Associate, CSA – Outbound Operations to join our team in Nefab VMI – Fairburn. As Customer Service Associate, CSA – Outbound Operations, you will be responsible for maintaining and updating the daily outbound shipping schedule to ensure customer orders are shipped on time and in accordance with customer requirements. Coordinating daily outbound operations with warehouse, production, transportation, and customer service teams. Processing and managing customer orders using the Warehouse Management System (WMS), ensuring inventory accuracy and shipment visibility. Releasing, prioritizing, and coordinating orders for loading to meet customer delivery commitments, preparing Bills of Lading (BOLs), shipping labels, packing documentation, and all required shipping paperwork. Allocating inventory and investigating inventory discrepancies to support accurate order fulfillment. Monitoring shipment status from order release through delivery and proactively communicating delays or issues to customers and internal teams. You will serve as the primary point of contact for customers, carriers, and internal departments regarding shipment schedules, transportation concerns, and delivery updates. Responding to customer inquiries via email with professionalism, urgency, and a customer-first mindset. Resolving shipping, order, and documentation discrepancies by collaborating with warehouse, transportation, production, and planning teams. Processing customer order modifications, cancellations, and special shipping requests while ensuring accurate system updates. Maintaining accurate shipment, inventory, and customer information within the Warehouse Management System. Generating, auditing, updating data in Pinc and G-Sheet databases and maintain shipping reports, operational SLA’s, and required documentation. Supporting inventory accuracy through research, data validation, and transaction processing. You will contribute to strong computer skills, attention to detail, and the ability to work in a fast-paced environment. processing, inventory record accuracy, strong customer satisfaction, and efficient warehouse operations. You will be part of the Warehouse / Operations team, working closely with the Outbound Lead, Inventory, Transportation, Procurement, and other internal warehouse teams to ensure efficient receipt and processing of goods. In this function, you will communicate across departments, maintain accurate records, multitask and prioritize daily workload. This position is located in Fairburn, Georgia, and you will report to Outbound Supervisor, Luz Dominguez. Scheduled Shift: 1st Shift, 5:00am - 3:30pm, Mon - Thurs.

Qualifications And Experience

• High school diploma or equivalent.
• Strong proficiency in Microsoft Office, including Excel and Outlook.
• Excellent communication and interpersonal skills with the ability to build positive relationships with customers, carriers, and internal teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced manufacturing environment.
• Excellent attention to detail and commitment to accuracy.
• Strong problem-solving skills with the ability to make sound decisions under pressure.
• Customer-focused mindset with a commitment to delivering exceptional service. Preferred
• One or more years of customer service, logistics, manufacturing, or supply chain experience.
• Experience working in a warehouse or distribution environment.
• Experience using a Warehouse Management System (WMS) or Enterprise Resource Planning (ERP) system.
• Experience creating shipping documentation, including Bills of Lading (BOLs).
• Knowledge of transportation coordination and freight scheduling.

Company values and Ways of Working

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation, and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify.

Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives, and skills. We believe everyone has talent, and therefore welcome all applications.

We are part of the Nefab Group, which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.

With more than 75 years of experience combined with competence and presence in 38 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Healthcare equipment, Mining & Construction, and LiB & E-mobility. Nefab Group has around 5,000 employees with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.