Outbound Central Consumer Loan Officer

Marine Credit Union; Onalaska (WI); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player in financial services is seeking a Consumer Loan Officer to join their dynamic team. This exciting role offers the chance to work from home while engaging with members through outbound phone sales. You will provide essential information on loan products, assist applicants through the loan process, and evaluate financial documentation to make informed lending decisions. With a focus on exceptional member service, you will build strong relationships and help clients navigate their financial needs. If you're passionate about helping others and have a knack for sales, this opportunity is perfect for you.

Qualifications

• Experience in sales and customer service is preferred.
• Knowledge of credit union products and services is a plus.

Responsibilities

• Make outbound calls to solicit loan applications and assist members.
• Analyze loan applications and assess borrower creditworthiness.
• Provide tailored information on loan products to meet members' needs.

Skills

Outbound Sales

Financial Analysis

Customer Service

Loan Processing

Communication

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Job Title: Consumer Loan Officer

Work from Home! This outbound phone sales position involves providing information on credit union products and services to members, adhering to all credit union policies, procedures, and applicable federal and state regulations. Responsibilities include collating and analyzing financial information to support loan decision-making, evaluating and recommending loan approvals, denials, counteroffers, modifications, and debt restructuring based on individual circumstances, processing necessary forms and documentation, and promoting credit union products and services.

Major Duties and Responsibilities

1. Make outbound calls to members to solicit loan applications.
2. Interview applicants and assist them in completing loan applications over the phone or electronically.
3. Analyze and evaluate supporting information and documentation for loan applications.
4. Assess borrower character, collateral, capacity to repay, and creditworthiness.
5. Calculate debt-to-income ratios, collateral needs, and payment plans.
6. Communicate with members, applicants, and creditors to clarify application details.
7. Provide tailored information on loan products to meet members' needs.
8. Recommend loan structures, terms, and amounts; manage the loan closing process.
9. Advise members on asset purchases, credit management, budgeting, and financial planning.
10. Notify applicants of loan decisions and commitments.
11. Review regulations related to installment loan security agreements.

Expectations

• Deliver exceptional member service.
• Follow all policies, procedures, and regulations.
• Build relationships to meet goals proactively.
• Assist members through the loan application process and educate them on loan issues.
• Ensure loan documentation is complete and accurate.
• Manage risk diligently during information gathering.
• Provide timely feedback to applicants about their loan status.
• Perform prospecting calls to meet sales goals.
• One or more years of sales experience preferred.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Customer Service
• Industries: Financial Services, Banking, Wireless Services