Outbound Campaign Operations Specialist

Humana; United States; On-site; USD 56,000 - 63,000; Part time

Job summary

Humana is seeking a temporary contractor via Atrium to provide back-office support for outbound campaigns. The Outbound Campaign Administrator will manage contact lists, prepare campaign files, run exports, validate data, document processes, and resolve issues.

The role requires split weekday coverage (AM start-of-day and PM exports) and Saturday work, with two separate processing windows (7AM-8AM and 3PM-4PM). Occasional after-hours support and adherence to established procedures are essential.

Qualifications

• Strong file-management and quality-control skills.
• Ability to independently follow established campaign procedures.
• Ability to identify, document, and elevate processing exceptions.
• Comfort with split weekday coverage and scheduled Saturday work.
• Ability to support activities outside standard business hours.

Responsibilities

• Contact List Management: Receive, review, organize, validate, and prepare contact lists; confirm required files are available and ready for scheduled campaigns.
• File Preparation and Quality Control: Verify file formats, naming conventions, record counts, required fields, and other established controls before processing.
• Campaign Administration: Complete campaign setup, maintenance, readiness checks, and scheduled start/stop activities.
• Export File Management: Generate, validate, reconcile, and distribute campaign export files according to established schedules and downstream requirements.
• AM Processing: Prepare campaigns, validate inputs, initiate scheduled work, and confirm production readiness.
• Evening Processing: Complete scheduled exports, validate outputs, reconcile results, and ensure files are available for downstream processing.
• Issue Escalation: Identify and elevate missing files, formatting errors, record-count discrepancies, failed exports, and other issues that could disrupt campaigns.
• Documentation and Controls: Maintain processing records, file tracking, completion documentation, and audit or operational controls.

Skills

File management

Quality control

Follow procedures

Issue escalation

Split schedule

After-hours support

Job description

Humana is seeking a temporary contractor via Atrium to provide back-office support for outbound campaigns. The Outbound Campaign Administrator will manage contact lists, prepare campaign files, run exports, validate data, document processes, and resolve issues.

The role requires split weekday coverage (AM start-of-day and PM exports) and Saturday work, with two separate processing windows (7AM-8AM and 3PM-4PM). Occasional after-hours support and adherence to established procedures are essential.