Channel Development Lead

043 Humana MarketPOINT, Inc.; United States; Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Disability insurance

Life insurance

Job summary

Humana, Inc. is seeking an experienced project leader to drive strategic initiatives from planning through execution, leveraging governance and rigorous tracking.

You will develop comprehensive roadmaps, risk logs, and executive status reports to ensure transparency and accountability across departments. The role requires strong data analysis, stakeholder engagement, and the ability to translate business strategies into executable programs.

Qualifications

• 3+ years of experience leading cross-functional initiatives or programs.
• Experience managing multiple high-priority projects with competing deadlines.
• Experience communicating project updates, risks, and outcomes to senior leaders.
• Experience analyzing operational data to identify trends and improvement opportunities.
• Experience driving initiatives to completion in a fast-paced environment.
• Ability to influence stakeholders without direct reporting authority.

Responsibilities

• Own strategic initiatives from planning through execution with governance and tracking.
• Develop and maintain project plans, roadmaps, milestones, and executive status reports.
• Identify inefficiencies, gaps, and risks through data analysis and stakeholder input.
• Lead process improvements to enhance member experience, agent efficiency, and sales effectiveness.
• Translate business strategies into executable programs with timelines and outcomes.
• Collaborate across Operations, Sales, Marketing, Finance, Technology, and partners.

Skills

Project management

Stakeholder engagement

Data analysis

Cross-functional collaboration

Executive communication

Problem solving

Education

PMP certification

Job description

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes. Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability. Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments. Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance. Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes. Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action. Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress. Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives. Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement. Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately. Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations. Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps. Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes. Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision. Use your skills to make an impact

Required Qualifications

• 3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
• Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
• 3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
• Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
• Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
• Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
• Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

• PMP certification or 4+ years of advanced project or program management experience.
• 4+ years of sales experience within the healthcare or health solutions industry.
• 4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
• 2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional Information

This position will require you to work in Eastern Standard Time (EST) hours. This position may require travel up to 4 times year. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline

11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.