Outbound Call Center Representative

Vitalant; Tempe (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid training

Full-time schedule

Professional development

Job summary

Vitalant is seeking a Remote Donor Outreach Coordinator to connect with current and past donors, schedule lifesaving blood donation appointments, and support communities from a home office. You will build rapport, meet goals, and maintain accurate donor information while delivering exceptional service.

Join a motivated team, follow a structured schedule, and contribute to vital blood donation efforts with strong communication and multitasking skills.

Qualifications

• Customer service experience required.
• Comfortable working from a home office.
• Experience with call center environment is a plus.

Responsibilities

• Make outbound calls to current and past donors.
• Schedule blood donation appointments.
• Maintain donor records and appointment details.
• Meet daily and weekly performance goals.
• Provide excellent customer service and handle objections.

Skills

Customer service

Call center

Appointment scheduling

Sales outreach

Communication

Tools

CRM software

Job description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.Work Shift (if applicable):Shift 1 (United States of America)Job Description:Help save lives from the comfort of home. Candidates must reside within 30 miles of our offices in the following locations:Arizona: TempeSouth Dakota: Aberdeen, Rapid CityNorth Dakota: Bismark, Fargo, MinotMontana: Billings, Butte,Wyoming: Casper, CheyenneIdaho: Coeur d’Alene, LewistonTexas: El PasoPay Range: $16.40–$17.99 per hourWe’re looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator. In this role, you’ll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day.If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you.What You’ll DoMake outbound calls to current, past, and potential donors in a quiet, distraction free, home office space (required)Schedule donation appointments for blood drives and donor centers (Around 90% of time is spent on calls)Build rapport and provide excellent customer serviceEncourage donors to continue supporting lifesaving causesAbility to confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointmentMaintain accurate donor information and appointment detailsMeet daily and weekly performance goals and metricsWork collaboratively in a supportive remote team environmentWhat We’re Looking ForPositive attitude and strong communication skillsComfortable spending most of the workday on the phoneGoal-oriented and motivated by performance metricsAbility to stay resilient and professional when facing rejectionStrong multitasking and computer skillsDependable attendance and punctualityAbility to work independently in a remote settingPreferred ExperienceCustomer service experienceCall center experienceAppointment scheduling, sales, collections, or outreach experienceTraining SchedulePaid Training – 100% attendance requiredMonday–Friday9:00 AM–5:30 PM Arizona TimeFour weeksPost-Training SchedulesYou will be assigned one of the following schedules:Tuesday–Saturday | 10:30 AM–7:00 PMSunday–Thursday | 10:30 AM–7:00 PMYou will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday.Why Join Us?Meaningful work that impacts livesSupportive team culturePaid trainingStable full-time scheduleOpportunity to grow and develop professionallyJoin a team where your voice, positivity, and persistence truly make a difference. Every appointment you schedule can help save lives.Hiring Restrictions:Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.Location:1524 West 14th Street #120 Tempe, AZ 85281Job Category:Sales / Community OutreachContact Information: [e-mail] you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.