Outbound Call Center Rep

CVS Health; Wyoming (MI); Remote; Full time

Job summary

CVS Health is seeking candidates for a call center role involving health evaluation scheduling. Applicants should possess strong communication skills, and a high school diploma is preferred. This role offers competitive pay with commission potential, flexible scheduling, and benefits including healthcare and 401(k) plans.

Benefits

Medical, dental, and vision plans

401(k) plan with company matching contributions

Paid time off and tuition reimbursement

Flexible work schedules

Comprehensive wellness programs

Qualifications

• 1 year of call center experience or 2+ years of general work experience required.
• Ability to adhere to a fixed daily schedule and use multiple systems simultaneously.
• Strong communication skills with a friendly and professional demeanor.

Responsibilities

• Make an average of 50 outbound calls per hour to schedule health evaluations.
• Follow approved scripts and meet daily productivity goals.
• Monitor and report performance metrics related to calls and appointments.

Skills

Communication

Persuasiveness

Education

High School Diploma or equivalent

Job description

Employer Industry: Health Solutions

Why consider this job opportunity:
- Starting hourly rate of $15.00, with unlimited bi-weekly commission potential
- Competitive benefits, including medical, dental, and vision plans
- 401(k) plan with company matching contributions and employee stock purchase program
- Paid time off, tuition reimbursement, and flexible work schedules
- Opportunity to work from home with provided equipment
- Comprehensive wellness programs and resources for employee support

What to Expect (Job Responsibilities):
- Make an average of 50 outbound calls per hour to schedule free in-home or virtual health evaluations
- Follow approved scripts to ensure clarity and professionalism during calls
- Meet daily productivity goals, including outbound dials and appointments set
- Adjust, reschedule, and cancel appointments as requested by members or providers
- Monitor and report performance metrics, including call handling and appointment success

What is Required (Qualifications):
- High School Diploma or equivalent is preferred
- Minimum of 1 year of call center experience or 2+ years of general work experience required
- Previous experience in an outbound call center or high-volume environment preferred
- Strong communication skills with a friendly and professional demeanor
- Ability to adhere to a fixed daily schedule and use multiple systems simultaneously

How to Stand Out (Preferred Qualifications):
- Experience working in a metrics-driven environment with an auto dialer and scripts
- Persuasive skills with the ability to handle rebuttals professionally
- Familiarity with HIPAA and privacy guidelines in a healthcare setting

#HealthSolutions #CallCenterJobs #RemoteWork #CareerOpportunity #CompetitiveBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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