Outage Program Manager – Industrial Valve Services

Caltrol; Paramount, Northern (CA, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Profit-sharing opportunities

401(k) with employer match

Flexible time-off +10 paid holidays

Medical, Dental, Vision

Job summary

Caltrol is seeking an Outage Manager to coordinate valve and regulator repair services, outages, and automation solutions from initial engagement to invoicing. You will lead projects, quote preparation, resource coordination, and ensure safe, profitable execution for customers.

You will work with Account Managers, service teams, and manufacturers to deliver outcomes, manage multiple priorities, and uphold high standards of customer service.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in control valves, valve repair, industrial services, or technical sales.
• Strong customer service, relationship-building, and communication skills.
• Knowledge of valve repair services and industrial maintenance operations.
• Excellent organizational, time management, and problem-solving abilities.
• Ability to manage multiple priorities and meet demanding customer deadlines.
• High attention to detail and commitment to accuracy.

Responsibilities

• Manage outage and service projects from quote through completion, ensuring customer satisfaction and profitable execution.
• Prepare and review quotes, coordinate resources, communicate with customers, and support job closeout activities.
• Partner with customers, Account Managers, service teams, and manufacturers to deliver successful project outcomes.
• Resolve customer issues, scope changes, and technical discoveries throughout the project lifecycle.
• Support business planning through outage tracking, workload forecasting, and resource coordination.
• Participate in scheduling, manpower planning, and workload review meetings.
• Evaluate repair-versus-replacement solutions to deliver the best value for customers.
• Contribute to sales growth, operational excellence, and continuous process improvement.
• Maintain a strong understanding of Caltrol's business operations, financial goals, and service offerings.

Skills

Customer service

Communication

Organizational skills

Time management

Problem solving

Multi-project management

Attention to detail

Overtime willingness

Ownership mindset

Cross-functional collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Engineering or technical discipline

Tools

Microsoft Excel

PowerPoint

Word

Job description

Caltrol is seeking an Outage Manager to coordinate valve and regulator repair services, outages, and automation solutions from initial engagement to invoicing. You will lead projects, quote preparation, resource coordination, and ensure safe, profitable execution for customers.

You will work with Account Managers, service teams, and manufacturers to deliver outcomes, manage multiple priorities, and uphold high standards of customer service.