Outage Manager

Caltrol, Inc.; Paramount (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Profit-sharing opportunities

401(k) with employer match

Flexible time-off

Medical, Dental, Vision

Employee ownership

Job summary

Caltrol, Inc. is seeking an Outage Manager to coordinate valve service projects from initial engagement through final invoicing. You will manage field and shop resources, prepare quotations, and ensure safe, profitable execution for outages and day-to-day service needs.

The role requires 3+ years in valve services or related field, strong customer-facing skills, and proficiency with MS Office. You will work on-site in multiple facilities and contribute to continuous improvement initiatives.

Qualifications

• High school diploma or equivalent required.
• 3+ years in control valves, valve repair, industrial services, or technical sales.
• Strong customer service, relationship-building, and communication skills.
• Knowledge of valve repair services and industrial maintenance operations.
• Excellent organizational, time management, and problem-solving abilities.
• Ability to manage multiple priorities and meet demanding deadlines.
• High attention to detail and commitment to accuracy.
• Proficiency in Excel, PowerPoint, and Word.
• Ability to work independently while collaborating across teams.
• Willingness to work overtime as needed.
• Ownership mindset with accountability and continuous improvement.

Responsibilities

• Manage outage and service projects from quote through completion, ensuring customer satisfaction and profitability.
• Prepare and review quotes, coordinate resources, communicate with customers, and support closeout activities.
• Partner with customers, Account Managers, service teams, and manufacturers to deliver outcomes.
• Resolve issues, scope changes, and discoveries through the project lifecycle.
• Support planning via outage tracking, workload forecasting, and resource coordination.
• Participate in scheduling, manpower planning, and workload reviews.
• Evaluate repair-versus-replacement solutions for value.
• Contribute to sales growth and process improvement.
• Maintain understanding of Caltrol's operations, goals, and offerings.

Skills

Customer focus

Communication

Organizational skills

Cross-functional collaboration

Ownership mindset

Project coordination

Education

High school diploma or equivalent

Associate's or Bachelor's in Engineering/technical field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job Category: Final Control Lifecycle Services

Requisition Number: OUTAG001677

• Posted : August 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Benicia, CA 94510, USA

Description

As an Outage Manager, you will serve as the primary point of coordination between Caltrol customers, Account Managers, and our Instrumentation & Valve Services (I&VS) team to ensure the successful execution of valve and regulator repair services, replacement valves, and automation solutions.

In this role, you'll manage projects from initial customer engagement through final invoicing, helping customers navigate both planned outages and day-to-day service requirements. You'll play a critical role in defining project scope, preparing quotations, coordinating field and shop resources, resolving unforeseen findings, obtaining customer approvals, and ensuring projects are completed safely, efficiently, and profitably.

What Makes You Successful

You are highly organized, customer-focused, and comfortable managing multiple projects simultaneously. You communicate clearly, build trust quickly, and take ownership of results. You enjoy working cross-functionally and excel at keeping customers, sales teams, and operations aligned to achieve successful outcomes.

Hiring Range

The hiring range for this position is $80,000-$100,000 annually plus bi-annual Profit-Sharing opportunities. This represents the range Caltrol reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including internal equity, geographic location, skills, qualifications, experience, and the specific requirements of the role.

Caltrol is more than a leader in the sales and distribution of industrial process automation products. We bring over 90 years of industry experience delivering high-quality solutions focused on control, reliability, safety, and optimization. We also offer consulting, engineering, service, and support for projects of all sizes and complexities. Our customers span a wide range of industries across Arizona, California, Hawaii, and Nevada. As a member of the Emerson Impact Partner Network, we combine strong local expertise with Emerson's global reach and scale. We take pride not only in the quality of our work but also in our people, especially our employee-owners!

What you'll be doing

• Manage outage and service projects from quote through completion, ensuring customer satisfaction and profitable execution.
• Prepare and review quotes, coordinate resources, communicate with customers, and support job closeout activities.
• Partner with customers, Account Managers, service teams, and manufacturers to deliver successful project outcomes.
• Resolve customer issues, scope changes, and technical discoveries throughout the project lifecycle.
• Support business planning through outage tracking, workload forecasting, and resource coordination.
• Participate in scheduling, manpower planning, and workload review meetings.
• Evaluate repair-versus-replacement solutions to deliver the best value for customers.
• Contribute to sales growth, operational excellence, and continuous process improvement.
• Maintain a strong understanding of Caltrol's business operations, financial goals, and service offerings.

What we're looking for

High school diploma or equivalent required.

3+ years of experience in control valves, valve repair, industrial services, or technical sales.

Strong customer service, relationship-building, and communication skills.

Knowledge of valve repair services and industrial maintenance operations.

Excellent organizational, time management, and problem-solving abilities.

Ability to manage multiple priorities and meet demanding customer deadlines.

High attention to detail and commitment to accuracy.

Proficiency in Microsoft Excel, PowerPoint, and Word.

Ability to work independently while collaborating effectively across teams.

Willingness to work overtime as business needs require.

Ownership mindset with a focus on accountability, results, and continuous improvement.

Preferred Qualifications

• Background in process control, industrial sales, applications engineering, or valve services.
• Associate's or Bachelor's degree in Engineering, a technical discipline, or equivalent experience.
• Experience supporting customers in refining, power, mining, water/wastewater, food & beverage, HVAC, or other industrial markets.
• Familiarity with Fisher control valves, Emerson products and services, and valve sizing principles.
• Knowledge of control valves, valve repair, automation, actuators, regulators, and related flow control technologies.
• Fisher Control Valve Engineering I & II or similar industry training preferred.

Core Competencies

Customer Focus: Builds trusted relationships by understanding customer needs, communicating proactively, and delivering exceptional service from start to finish.

Teamwork & Collaboration: Partners effectively with customers, sales, operations, and service teams to achieve shared goals and ensure successful project execution.

Expertise & Business Acumen: Applies technical knowledge, sound judgment, and commercial awareness to develop practical solutions and drive profitable outcomes.

Ownership & Accountability: Takes ownership of results, follows through on commitments, and holds self and others accountable for delivering exceptional customer experiences and business outcomes.

Continuous Improvement: Identifies opportunities to improve processes, systems, and operational efficiency while driving meaningful improvements across the business. Promotes a culture of innovation and problem-solving.

Decision-Making & Problem Solving: Analyzes complex situations, identifies root causes, evaluates options, and implements practical solutions. Balances short-term needs with long-term business objectives.

ESOP - The Ownership Advantage

Caltrol is proud to be a Certified EO organization and a 100% employee-owned company. Through our Employee Stock Ownership Plan (ESOP), employee-owners share in the success they help create. Ownership is at the center of our culture. We empower our people to take initiative, make decisions, and act like owners because they are owners. We invest in our employee-owners through training, development, and a collaborative team environment that supports exceptional customer experiences. We are also committed to giving back to the communities we serve through company and employee-owner support of nonprofit, educational, and local initiatives.

Benefits Designed for You and Your Family

We offer a comprehensive benefits package designed to support our employee-owners’ overall health, financial future, and long-term success.

• Profit-sharing opportunities
• 401(k) with employer match
• Flexible time-off +10 paid holidays
• Medical, Dental, Vision – all effective 1st day of the month after your hire date
• Free and unlimited virtual care access to a dedicated physician through AstroDoc
• HSA (with employer contribution) + an FSA
• Company-paid life insurance
• Company-paid short-term disability
• Wellness benefits, including gym and on-demand fitness discounts
• Pet insurance and a pet discount program – because pets are part of the family
• Student loan repayment match program
• Professional development opportunities because we believe in investing in greatness.

Standard office setting. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds.

Travel

Occasional travel to company trainings.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Caltrol is deeply committed to creating a diverse and inclusive work environment where everyone is respected, treated fairly, and given equal opportunities to perform to their fullest potential. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Reasonable accommodation is available for candidates with disabilities, ensuring they can effectively perform essential job functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.