Outage Dispatch Operator – 24/7 Energy Control Center

American Electric Power; Tulsa (OK); On-site; USD 61,000 - 82,000; Full time

Job summary

American Electric Power (AEP) in Tulsa, OK, is hiring for Distribution Dispatch roles. This position focuses on safely dispatching outages to field crews, analyzing outage data, and documenting restoration processes.

The job requires the SOPD test, safety knowledge, and progression through Operator grades within the company program. The role includes shift work (days/evenings/nights, weekends/holidays), overtime acceptance, and potential overnight travel for outage restoration or training.

Qualifications

• Associate Degree in Electrical or Electronics Technology or related field or equivalent work experience (2+ years in related departments).
• Grade 2 requires 2+ years' experience in Line/Substation/Generation or DDC Support, OR 4+ years in those departments, OR 2 years as Operator Grade 3.
• Grade 1 requires 2+ years' DDC dispatching experience or 4+ years in DDC dispatching.
• Electric System Operator experience per AEP’s program.

Responsibilities

• Prioritize routine and emergency work to meet internal and external customer needs.
• Operate distribution applications during routine and emergency switching.
• Communicate instructions clearly via radio, phone, and written communications.
• Work under pressure during critical system conditions.
• Respond to emergency overtime as needed.
• Update and maintain mapping systems.
• Support all DDC team members.
• Progress to Operator Grade 2 within established timeframes.
• Participate in team safety meetings and foster a positive culture.

Skills

Team player

Communication

Computer literacy

Safety procedures

Ability to work under pressure

Overtime readiness

Education

Associate Degree in Electrical or Electronics Technology

Two+ years in Line, Substation, Generation, or DDC Support

Four+ years in Line, Substation, Generation, or DDC Support

Two years as Operator Grade 3

Two years DDC dispatching experience

Tools

SOPD test knowledge

Job description

American Electric Power (AEP) in Tulsa, OK, is hiring for Distribution Dispatch roles. This position focuses on safely dispatching outages to field crews, analyzing outage data, and documenting restoration processes.

The job requires the SOPD test, safety knowledge, and progression through Operator grades within the company program. The role includes shift work (days/evenings/nights, weekends/holidays), overtime acceptance, and potential overnight travel for outage restoration or training.