Outage Communications & Operations Data Specialist

Southern Company; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Georgia Power is seeking a Distribution Specialist to provide operational support for outage communications, reporting, dashboards, storm response applications, and distribution tools. This role acts as a liaison among Distribution Operations, Customer Care, the Technology Organization, field personnel, and leadership to ensure system reliability and data accuracy.

The position covers daily operations and storm restoration activities through reporting, training, system administration,

Qualifications

• Minimum of three (3) years of experience in utility operations, outage communications, operational technology, reporting, customer service, or related fields.
• Ability to analyze operational data and translate findings into actionable business insights.
• Experience supporting enterprise applications, business processes, and technology solutions.
• Strong troubleshooting and problem-solving capabilities in a fast-paced operational environment.
• Availability to support storm restoration efforts and after-hours when needed.

Responsibilities

• Support outage communication platforms, reporting tools, dashboards, and operational applications.
• Monitor and validate operational data to ensure accuracy and support informed decision-making.
• Support customer communication processes and assist with maintaining consistent and effective outage messaging.
• Partner with business stakeholders, Technology Organization (TO), vendors, and support organizations to troubleshoot system issues and implement solutions.
• Assist with application administration activities, including user access, profile maintenance, and system readiness.
• Facilitate, develop, and maintain user training materials, standard operating procedures, job aids, and user documentation.
• Participate in User Acceptance Testing (UAT) for system upgrades, enhancements, and new technologies.
• Support storm preparation, restoration activities, and emergency operations, including participation in storm duty rotations and extended operational support as needed.
• Identify opportunities for process improvements and support continuous improvement initiatives across Distribution Operations.

Skills

MS Office

Communication

Data analysis

Utility operations

Collaboration

Organization

Basic computer skills

Education

Bachelor's degree in Business Administration / Technology / Communications

Job description

Georgia Power is seeking a Distribution Specialist to provide operational support for outage communications, reporting, dashboards, storm response applications, and distribution tools. This role acts as a liaison among Distribution Operations, Customer Care, the Technology Organization, field personnel, and leadership to ensure system reliability and data accuracy.

The position covers daily operations and storm restoration activities through reporting, training, system administration,