Outage Communications & Data Operations Specialist

Georgia Power Company; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Georgia Power, the Georgia Power Company, seeks a Distribution Specialist to provide outage communications, reporting, dashboards, and storm-response support in Atlanta, GA. The role coordinates with Distribution Operations, Customer Care, TO, field personnel and leadership to ensure system reliability and clear customer messaging.

Responsibilities include supporting outage platforms, validating data, assisting with training materials, participating in UAT, and contributing to storm readiness

Qualifications

• Minimum of three (3) years in utility operations, outage communications, or related fields.
• Ability to analyze operational data and translate insights into actions.
• Experience supporting enterprise applications, business processes, and technology solutions.
• Strong troubleshooting and problem-solving in a fast-paced environment.

Responsibilities

• Support outage communication platforms, reporting tools, dashboards, and operational applications.
• Monitor and validate operational data to ensure accuracy and informed decisions.
• Support customer communication processes and outage messaging consistency.
• Partner with stakeholders, TO, vendors to troubleshoot system issues and implement solutions.
• Assist with application administration including user access and readiness.
• Develop and maintain training materials, SOPs, and user documentation.
• Participate in UAT for upgrades, enhancements, and new technologies.
• Support storm preparation and emergency operations, including storm duty rotations.
• Identify opportunities for process improvements across Distribution Operations.

Skills

MS Office

Power BI

Communication

Data analysis

Education

Bachelor's degree in Business Administration

Bachelor's degree in Technology

Bachelor's degree in Communications

Tools

Power BI

SharePoint

Teams

Excel

Job description

Georgia Power, the Georgia Power Company, seeks a Distribution Specialist to provide outage communications, reporting, dashboards, and storm-response support in Atlanta, GA. The role coordinates with Distribution Operations, Customer Care, TO, field personnel and leadership to ensure system reliability and clear customer messaging.

Responsibilities include supporting outage platforms, validating data, assisting with training materials, participating in UAT, and contributing to storm readiness