Operations Coordinator

IMC Logistics; Memphis (TN); On-site; USD 55,000 - 70,000; Full time

Job summary

IMC Logistics in Memphis, TN is seeking an Operations Coordinator to support the daily management of trucks and drivers, coordinating routes and scheduling with the dispatch team. You will communicate with customers and safety/compliance to ensure timely execution of moves.

The role emphasizes attention to DOT regulations, driver pay review, and ongoing collaboration with the Operations Manager to optimize performance and minimize delays.

Qualifications

• Strong communication and organizational skills are required.
• Experience coordinating drivers and dispatch operations.
• Familiarity with DOT regulations and safety compliance.
• Proficient with basic computer applications and Excel.

Responsibilities

• Coordinate trucks and drivers for optimal planning and dispatch.
• Assist in planning drivers to avoid delays in moves and start times.
• Assist drivers with pickup numbers, seals, DOT compliance, and customer issues.
• Track/tracing, rail billing, and timely communication to customers and dispatch team.

Skills

Communication

Organizational and time management

Ability to multi-task

DOT Regulations

Tools

Excel

Computer literate

Job description

Position Overview

Responsible for the daily items listed below with regard to coordinating trucks and drivers for optimal planning; Communicating with C/S, Safety/Compliance.

Essential Job Functions

• Responsible for the divisional drivers as directed by the Operations Manager
• Assist in Planning drivers for continuous execution of moves without delays in assignments
• Assist in Planning drivers for successful starts for the next day.
• Assist drivers with any issues in relation to pickup number, seal issues, DOT compliance, customer issues
• Employee is responsible for the tracking/tracing, rail billing, as well as the timely communication to customers and dispatch team members
• Last free day management
• Requesting empty returns and reservations timely to avoid additional delays or cost exposure
• Street turning equipment to minimize additional drays and maximize opportunities with available equipment
• Perform all necessary review of inventory on yard, loads or empties, to plan for delivery or termination of equipment.
• Pulling driver pay for review directly with drivers for a clear understanding of productivity/improvement where necessary
• Review weekly company payroll reporting with Ops Manager to address any low performers.
• Assist in creating a culture of trust and cooperation with the Owner OP / Company Drivers to ensure their success and the success of the company.
• Any issues related to dispatch must be communicated timely to the Operations Manager
• Any delays related to on-time delivery must be communicated timely to the customer service representative
• Training drivers on tablet/mobile apps for better understanding of job requirements as well as to increase driver productivity

Other Assigned Duties

• Work with drivers to ensure they are following DOT regulations
• Cohesive effort to ensure all drivers are notified of upcoming expirations and safety training
• Communicate with other divisional teams to find opportunities to utilize all equipment for reloading opportunities
• Communicate daily with divisional team members on all objectives for operations to be successful
• Assist to improve overall driver retention
• Confidential Data: Driver pay information, customer accounts, dispatch activities
• Other duties as assigned

Skills and Knowledge Desired

• Communication
• Organizational and time management skills
• Excel
• DOT Regulations
• Computer Literate
• Ability to multi-task

Supervision of others

• Drivers

***Job description and responsibilities are subject to change at any time at the discretion of the Operations Manager due to operational needs***