Otolaryngology Medical Assistant - Clinical & Admin Support

Boston Medical Center (BMC); Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Boston Medical Center's Otolaryngology clinic is seeking a Medical Assistant to perform clinic and administrative support in a fast-paced ambulatory setting, per diem schedule.

The role emphasizes accurate data collection, respectful patient interaction, and collaboration with nurses and providers to prepare visits, document findings, and support efficient clinic operations.

Experience with EHR, medical terminology, and a patient-centered approach is preferred.

Responsibilities

• Delivers care in a non-judgmental, discrimination-free manner respectful of patients.
• Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.
• Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication.
• Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients.
• Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift).
• Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
• Greets patient in waiting room and escorts to exam room
• Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
• Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers
• Accurately collects and documents in the medical records vital signs, chief complaint/reason for visit, and medical/family/social history

Job description

Boston Medical Center's Otolaryngology clinic is seeking a Medical Assistant to perform clinic and administrative support in a fast-paced ambulatory setting, per diem schedule.

The role emphasizes accurate data collection, respectful patient interaction, and collaboration with nurses and providers to prepare visits, document findings, and support efficient clinic operations.

Experience with EHR, medical terminology, and a patient-centered approach is preferred.