IT Operations Technician II (On-Site)

Jimmy Jazz; South Carolina; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) match

Vacation 3 weeks

11 paid holidays

Medical, dental, and vision insurance

Life, AD&D, and long-term disability

Job summary

Roseburg Forest Products is seeking an IT Operations Technician II to provide frontline IT infrastructure support at our Chester, SC production facilities. You will manage servers, networks, PLCs, HMIs, and end-user devices, ensuring uptime that directly impacts mill operations.

This role partners with the IT Operations Support group, develops documentation, trains plant personnel, and may lead capital projects.

Qualifications

• Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent.
• Four years' experience administering Windows workstations and servers.
• Demonstrated safety focus.
• Ability to learn new technologies in a fast-paced environment.
• On-call availability for 24x7 manufacturing operations, including nights, weekends, and holidays.

Responsibilities

• Maintain and troubleshoot site IT infrastructure solutions, including servers, networking equipment, PLCs, HMIs, and other control system components
• Provide advanced technical support of site IT technology solutions, including workstations, printers, tablets, and other end user devices
• Identify opportunities and implement improvements in systems capabilities that will increase reliability and customer requirements
• Work closely with the IT Operations Support group on adherence to standards and participate in training as required
• Develop and maintain documentation, and provide plant personnel training on the manufacturing network system and components
• Collaborate with IT Infrastructure and Platform staff and production facility staff to support and occasionally lead capital improvement projects
• Provide guidance and mentorship to entry-level IT Operations Technicians
• Foster trust and collaboration by engaging with production teams and maintaining open IT support channels
• May travel to other plants to assist with troubleshooting or provide guidance
• Follow Health & Safety policies and programs
• Model Company core values

Skills

Facilitation and problem-solving

On-call availability

Communication with plant teams

Education

Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent

Tools

VMware vSphere

VMware Horizon

Wonderware Controls

Job description

• Location 1759 Lancaster Hwy,Chester, SC, 29706,United States
• Job Category Information and Operational Technology
• Industry Admin
• Relocation Expense Covered No
• Employee Type Full-time

Contact information

• Name Roseburg Forest Products
• Email [e-mail]

Description

Purpose

The IT Operations Technician II will be responsible for providing frontline support for IT Infrastructure at Roseburg’s production facilities. This position will collaborate with customers and virtual team members to develop the implementation and maintenance of essential IT systems (network, server, and client systems) whose performance directly impacts mill operations. This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions.

Key Responsibilities

• Maintain and troubleshoot site IT Infrastructure solutions, including servers, networking equipment, PLCs, HMIs, and other control system components
• Provide advanced technical support of site IT technology solutions, including workstations, printers, tablets, and other end user devices.
• Identify opportunities and implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
• Work closely with the IT Operations Support group on adherence to standards and participate in training as required
• Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
• Work with IT Infrastructure and Platform staff and production facility staff to support and occasionally lead capital improvement projects as assigned
• Provide guidance and mentorship to entry-level IT Operations Technicians
• Foster trust and collaboration by engaging regularly with production teams, staying visible on the floor, and creating open channels of communication for IT support and feedback
• May be required to travel to other plants to assist with troubleshooting or provide guidance
• Follow Health & Safety policies and programs
• Models Company core values

Required Qualifications

• Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
• Four years of experience in administration of Windows workstations and servers
• Demonstrated safety focus
• Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
• Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

• Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
• Experience interfacing with or supporting infrastructure needs of a process-control environment
• Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software

Summary

About Roseburg Forest Products

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:

• Bonus opportunities based on company and individual performance
• 401(k) with up to 4% company match and 3% automatic company contribution
• Vacation starting at 3 weeks and 11 paid holidays per year
• Company-sponsored medical, dental, and vision insurance
• Company-paid life, AD&D, and long-term disability insurance options
• Mental health benefits for the entire family, including 8 free annual sessions per person
• Wellness programs and incentives , including biometric screenings & wellness challenges
• Paid time away from work for illness or injury, as well as paid parental bonding time
• Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
• Company matchfor charitable contributions
• Education assistance and professional development support
• Financial and retirement counseling
• Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS