OTA Channel Coordinator – Hospitality Reservations

NDM Hospitality; Kissimmee (FL); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) Plan

Hotel Room Discounts

Food & Beverage Discounts

Descripción de la vacante

NDM Hospitality in Kissimmee, FL is seeking a detail-oriented Channel Content Coordinator to join our Channel Management team. You will work with reservation systems, guest communications, data accuracy, and process-driven operations to manage OTA reservations and audit booking information.

The role involves handling Salesforce cases, processing payments, and maintaining guest records across systems, while delivering exceptional guest experiences and collaborating with internal departments.

Formación

• Experience with OTA platforms such as Airbnb, Booking.com, Expedia, or Vrbo.
• Bachelor’s degree in Business, Hospitality, Analytics, or related field preferred.
• Strong communication and data accuracy skills.

Responsabilidades

• Communicate with guests, OTAs, and internal teams about reservations and inquiries.
• Audit OTA reservations for accuracy, completeness, and consistency.
• Manage Salesforce cases and provide timely responses and resolutions.
• Review daily reservation reports to verify bookings, modifications, and cancellations.
• Process reservation payments, refunds, and other booking-related transactions.
• Maintain accurate guest and reservation records across multiple systems.
• Assist guests with reservation changes, cancellations, and special requests.
• Resolve guest concerns and escalations while delivering excellent service.
• Collaborate with internal departments to address operational issues and support guest satisfaction.
• Support inventory management, data governance, and channel management objectives.

Conocimientos

Excellent communication

Attention to detail

Multitasking

Guest service mindset

Interpersonal skills

Problem solving

Analytical thinking

Self-motivation

Educación

Bachelor’s degree in Business / Hospitality / Analytics

Herramientas

Microsoft Excel

Microsoft Word

Salesforce

Property Management System (PMS)

Revenue management systems

Descripción del empleo

NDM Hospitality in Kissimmee, FL is seeking a detail-oriented Channel Content Coordinator to join our Channel Management team. You will work with reservation systems, guest communications, data accuracy, and process-driven operations to manage OTA reservations and audit booking information.

The role involves handling Salesforce cases, processing payments, and maintaining guest records across systems, while delivering exceptional guest experiences and collaborating with internal departments.