OT Field Technician

iMPact Business Group; Bartow (FL); On-site; USD 55,000 - 80,000; Full time

Job summary

The Impact Business Group is seeking an OT Support Technician (Level 2) to join our operations team in Florida. You will provide technical support for operational technology systems, monitor performance, and assist with system maintenance to maximize production uptime.

Collaborating with cross-functional teams, you will troubleshoot OT hardware, software, and network issues, participate in system upgrades, and maintain thorough documentation while adhering to safety and security standards on the

Responsibilities

• Provide technical support for OT systems, ensuring swift issue resolution and minimal downtime.
• Monitor system performance, identify issues, and perform preventative maintenance.
• Collaborate with teams to develop and implement system improvements and upgrades.
• Troubleshoot hardware, software, and network issues related to OT systems.
• Adhere to safety and compliance standards on the production floor and with OT systems.
• Assist with system implementation projects, including setup, testing, and user training.
• Maintain detailed documentation of system configurations, issues, and resolutions.
• Comply with all security protocols to protect system integrity and data privacy.
• Stay updated with the latest industry trends, technologies, and best practices.
• Coordinate with vendors and suppliers for equipment procurement, installation, and repairs.
• Prepares various reports as required.
• Performs other duties as required.

Job description

Job Summary

The OT Support Technician (Level 2) will play a crucial role in our team, providing comprehensive technical support for our operational technology systems. This individual will assist with issue resolution, system performance monitoring, and maintenance of our OT systems. The role requires strong technical skills, a problem-solving mindset, and the ability to work closely with various teams to ensure the smooth and efficient operation of our technology systems. They will play a crucial role in maintaining, troubleshooting, and enhancing our operational technology to ensure optimal production efficiency.

Principal Duties and Responsibilities

• Provide technical support for OT systems, ensuring swift resolution of issues and minimal downtime.
• Monitor system performance, identify potential issues, and perform preventative maintenance.
• Collaborate with teams to develop and implement system improvements and upgrades.
• Troubleshoot hardware, software, and network issues related to OT systems.
• Adhere to safety and compliance standards at all times while working on the production floor and with OT systems.
• Assist with system implementation projects, including system setup, testing, and user training.
• Maintain detailed documentation of system configurations, issues, and resolutions.
• Comply with all security protocols to protect system integrity and data privacy.
• Stay updated with the latest industry trends, technologies, and best practices.
• Coordinate with vendors and suppliers for equipment procurement, installation, and repairs.
• Prepares various reports as required.
• Performs other duties as required.