OSP Coordinator

Broadband, LLC; Peoria (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Broadband, LLC in East Peoria, IL seeks a Drop Burial Coordinator to plan and monitor fiber drop burial activities, ensuring safe, on-schedule installations and proper property restoration. You will coordinate with internal teams, contractors, and utility locate agencies, manage work orders, and drive process improvements for efficient field operations.

The role requires scheduling experience, strong organizational skills, and proficiency with Microsoft 365.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred in business, administration, construction management, telecommunications, or related field.
• Two to four years of scheduling, dispatching, or operations coordination experience preferred.
• Experience with contractors, ticketing systems, or utility locate processes is preferred.

Responsibilities

• Coordinate and prioritize fiber drop burial work orders to support customer installations and service restoration.
• Assign work to internal teams and third-party contractors based on workload and SLA expectations.
• Monitor daily progress and resolve scheduling conflicts or delays.
• Create, update, monitor, and close work orders in ticketing/work management systems.
• Maintain accurate tracking logs, reports, and project documentation.
• Verify invoices against completed work before approval.
• Serve as liaison between contractors, construction, customer service, dispatch, and operations.
• Provide timely updates regarding project status, delays, and completion.
• Identify opportunities to improve scheduling efficiency and operational workflows.
• Perform other related duties as assigned.

Skills

Scheduling coordination

Contractor coordination

Microsoft 365

Excel

Communication skills

Data accuracy

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Ticketing systems

Work order systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

East Peoria, IL, US

7 days ago Requisition ID: 1472

Salary Range: $20.00 To $26.00 Hourly

Job Summary:

The Drop Burial Coordinator is responsible for planning, coordinating, and monitoring all fiber drop burial activities to ensure timely completion of customer installations, service restorations, and restoration of customer property. This position serves as the operational hub between internal construction teams, contractors, utility locating agencies, and customer service to ensure work is completed safely, accurately, on schedule, and in compliance with company standards. The role is responsible for work order management, contractor coordination, utility locate requests, invoice verification, operational reporting, and process improvement initiatives that support efficient field operations and an exceptional customer experience.

Key Responsibilities:

Operations Coordination

• Coordinate and prioritize fiber drop burial work orders to support customer installations and service restoration.
• Assign work to internal construction teams and third-party contractors based on workload, geography, and service level expectations.
• Monitor daily work progress and proactively resolve scheduling conflicts or delays.

Ticket & Workflow Management

• Create, update, monitor, and close work orders within company ticketing and work management systems.
• Maintain accurate tracking logs, reports, and project documentation.
• Ensure all jobs are properly documented and closed upon completion.

Utility Coordination

• Submit and monitor utility locate requests through JULIE, Missouri One Call, and other applicable state notification systems.
• Verify that all required locates have been completed before excavation begins.

Contractor Administration

• Coordinate contractor schedules and monitor production.
• Review contractor documentation for completeness.
• Verify invoices against completed work before approval.
• Assist in monitoring contractor performance metrics.

Customer & Internal Communication

• Serve as the communication liaison between contractors, construction, customer service, dispatch, and operations.
• Provide timely updates regarding project status, delays, and completion.
• Generate operational reports including:

• Completion rates
• Contractor productivity
• SLA compliance

• Identify opportunities to improve scheduling efficiency and operational workflows.
• Perform other related duties as assigned.

Qualifications:

Education and Experience:

• High school diploma or equivalent required.
• Associate degree in business, administration, construction management, telecommunications, or a related field preferred.
• Two to four years of scheduling, dispatching, operations coordination, construction administration, or telecommunications support experience preferred.
• Experience working with contractors, ticketing systems, work order management systems, or utility locate processes is preferred.
• Telecommunications, construction, utility, or field service industry experience is a plus.

Skills and Competencies:

• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and commitment to data accuracy.
• Proficient with Microsoft 365 applications, including Excel, Outlook, Word, and Teams.
• Ability to learn and effectively utilize ticketing, work order, and contractor management systems.
• Excellent verbal and written communication skills.
• Strong problem-solving and follow-through abilities.
• Ability to work independently with minimal supervision while maintaining high productivity.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong customer service mindset and ability to build effective working relationships with internal and external stakeholders.
• Ability to analyze information and resolve routine operational issues.
• Strong sense of urgency and accountability.
• Ability to prioritize competing deadlines in a fast-paced operational environment.
• Ability to make sound decisions with limited supervision.
• Strong analytical skills with the ability to identify operational trends.

Working Conditions:

• Primarily office-based work environment.
• Ability to sit for extended periods while working at a computer with frequent use of computer systems, telephone, spreadsheets, and ticket management software.
• Regular interaction with contractors, field personnel, customers, and internal departments.
• May require occasional overtime or schedule flexibility to support operational demands.
• Ability to sit for extended periods while working at a computer.