OS&D Operations Lead

A. Duie Pyle, Inc.; Chester (Delaware County); On-site; USD 70,000 - 90,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking an OS&D Supervisor to manage the OS&D clerks and oversee department processes. The role involves coordinating with terminal leadership, providing performance feedback, and handling escalated issues to ensure timely resolution.

The ideal candidate will have strong written and verbal communication, professional phone etiquette, and leadership experience. Travel is required to support operations across locations within the network.

Qualifications

• Interface and communicate with all Pyle personnel and Customers.
• Strong written and verbal communication skills.
• Professional phone etiquette with the ability to relay sensitive information to Customers.
• Scheduling flexibility to meet the needs of the business and handle the workload.
• Attention to detail, follow through and organization.
• Leadership experience preferred.
• Travel required.

Responsibilities

• Managing the OS&D clerks and overseeing the processes of the department
• Assisting in research and follow-up when business levels require it
• Clearly communicate processes and expectations for performance
• Compiling and deliver performance reviews/evaluations; deliver corrective action when necessary
• Monitoring daily and weekly employee productivity
• Handling escalated issues when necessary
• Working with terminal leadership to coordinate efforts to resolve OS&D related matters
• Conducting daily/weekly conference calls as necessary to facilitate communicate amongst the team and the company and support the efforts to resolve issues timely
• Providing feedback to leadership on OS&D related trends and issues
• Providing a weekly report to leadership on department workload and performance
• Compiling exception reporting data and maintain records for monitoring progress
• Responding to root cause investigations and reports as necessary
• Working directly with the Claims Department regarding freight ready for salvage

Skills

Leadership experience

Communication skills

Phone etiquette

Scheduling flexibility

Attention to detail

Travel required

Job description

A. Duie Pyle, Inc. is seeking an OS&D Supervisor to manage the OS&D clerks and oversee department processes. The role involves coordinating with terminal leadership, providing performance feedback, and handling escalated issues to ensure timely resolution.

The ideal candidate will have strong written and verbal communication, professional phone etiquette, and leadership experience. Travel is required to support operations across locations within the network.