Orthopedics Clinic Concierge & Care Coordinator

Ortholonestar Mso Llc; Austin (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

HSA with employer contribution

FSA

Dental coverage

Vision coverage

Paid holidays

PTO 12 days (up to 22)

Job summary

Texas Orthopedics, a division of OrthoLoneStar, is seeking a Medical Assistant to coordinate clinical care and concierge patient service in Austin, TX. The role involves scheduling surgeries and imaging, handling records, and ensuring timely communication with patients and providers.

Two years’ MA experience (orthopedics preferred) and CMA certification are desirable. The position is on-site with comprehensive benefits and travel between locations as needed.

Qualifications

• Two years as a medical assistant with hospital, home health, or office experience, preferably orthopedics.
• Two years of surgery scheduling experience preferred.
• Current Medical Assistant certification (CMA) preferred.

Responsibilities

• Oversees and coordinates all clinical care outside of the clinic office visit to provide concierge customer service while ensuring quality and patient safety.
• Schedule surgeries, MRI’s, CT scans, Myelograms, Epidurals, etc., including pre-op, follow-up and initial PT appointments.
• Submit medical records and obtain pre-authorization as needed.
• Obtain clearance that treatment is medically necessary before initiating insurance requests.
• Monitor authorization process and keep physician and patient updated.
• Document authorization numbers and dates in the EMR.
• Assist with prior-auth including eligibility verification and patient payment estimates.
• Issue prescriptions, PT orders, home exercises, and patient education as directed.
• Ensure all patient inquiries are answered the same business day; coordinate lab results in the EMR.
• Schedule appointments and review surgery schedules for quality assurance.

Skills

Medical terminology

Pharmaceutical knowledge

Computer systems

Attention to detail

Problem solving

EMR systems

Education

High school diploma or GED

CMA certification preferred

Tools

EMR systems

Job description

Texas Orthopedics, a division of OrthoLoneStar, is seeking a Medical Assistant to coordinate clinical care and concierge patient service in Austin, TX. The role involves scheduling surgeries and imaging, handling records, and ensuring timely communication with patients and providers.

Two years’ MA experience (orthopedics preferred) and CMA certification are desirable. The position is on-site with comprehensive benefits and travel between locations as needed.