Orthodontics Leader in Training

Dental Depot; Moore (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Dental Depot in Moore, Oklahoma, is looking for a Leader in Training to oversee daily office operations and assist in training associates in delivering excellent patient care. This role involves monitoring employee performance, scheduling, and providing feedback to foster individual and team growth.

The Leader in Training will guide new associates, ensure adherence to policies and regulations, and positively influence staff morale. Reliable attendance and a commitment to the Dental Depot mission are essential.

Qualifications

• Strong interpersonal and communication skills.
• Ability to provide constructive feedback.
• Proficiency in conflict resolution.

Responsibilities

• Oversee daily office operations.
• Ensure effective patient care and satisfaction.
• Assist in evaluating trainees.

Job description

Position Summary

The Leader in Training helps ensure that all aspects of the practice operate fluidly and effectively. This position conducts and helps train associates on establishing the highest level of patient care and satisfaction, including resolving patient complaints. It assists the Office Manager and Assistant Office Manager in evaluating the trainee for effectiveness of training and individual employee growth. The role will also learn the responsibilities of an Assistant Office Manager and Office Manager. It serves as a trainer, patient care coordinator, patient account service representative, or other administrative role.

Essential Functions

• Learns to lead and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short‑term office planning.
• Learns to determine work schedules and work assignments for doctors, and administrative and clinical employees.
• Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale.
• Provides written and oral instruction or feedback to employees to enhance employee relations.
• Creates an environment conducive to achieving practice performance goals.
• Assists in the development of administrative and clinical training materials and programs.
• Monitors daily, weekly, and monthly employee performance, giving feedback and/or performance improvement plans.
• Provides feedback for 45‑day, 90‑day, and annual performance evaluations for administrative and clinical staff.
• Prepares and delivers timely administration of all paperwork and reports.
• Liaison to Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs are timely reported and performed, and adequate administrative and clinical supplies are on site.
• Supports the Dental Depot mission statement by providing a positive example for staff.
• Communicates respectfully and courteously with patients, vendors, and employees.
• Proficiently uses conflict resolution and problem‑solving techniques to manage interpersonal office conflict and patient complaints.
• Increases knowledge and skills through self‑study and other education.
• Completes annual education and/or licensing requirements if applicable.
• Maintains dependable job attendance and can be relied on to follow through with assigned tasks.
• Complies with Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short‑term basis due to office needs, at the discretion of management.
• This position may complete other administrative and maintenance tasks as assigned by management.
• Maintain regular and reliable attendance.