Orthodontic Treatment Coordinator: Engage Patients, Start Treatment

InterDent Service Corporation; Moreno Valley (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Signing bonus

Medical and dental coverage

401(k) plan

Job summary

Gentle Dental is seeking an Orthodontic Treatment Coordinator to convert orthodontic consultations into starts while delivering a welcoming, informative experience for patients and families across Perris, Norco, Moreno Valley, and Riverside.

You will partner with orthodontists and clinical teams through evaluation, treatment recommendations, financing, scheduling, and treatment acceptance, focusing on patient-first service, clear communication, and timely follow-through.

Qualifications

• 1–2 years of dental or medical front office experience
• Orthodontic experience is strongly preferred
• Previous experience presenting treatment plans and discussing treatment costs with patients or families is preferred
• Strong interpersonal and relationship-building skills
• Confident and comfortable discussing treatment fees, insurance benefits, financing, and payment options
• Ability to communicate effectively with both adult patients and parents of pediatric patients
• Strong organization, attention to detail, and follow-through
• A proactive approach to patient follow-up and treatment acceptance
• Comfortable working toward case acceptance and treatment-start goals while maintaining a patient-first approach
• Comfortable using computers and dental practice management systems; QSI/Denticon experience is a plus

Responsibilities

• Create an exceptional experience for patients and families throughout the orthodontic consultation process
• Build rapport with patients and parents and understand their goals, questions, and concerns
• Partner with the orthodontist to present recommended orthodontic treatment in a clear and engaging way
• Explain treatment timelines, expectations, and next steps
• Present treatment fees, insurance benefits, financing, and available payment options
• Help patients and families identify solutions to financial or scheduling barriers
• Follow up with prospective patients who have not yet scheduled treatment
• Support strong case acceptance and orthodontic treatment starts
• Coordinate treatment start appointments and ensure a smooth transition to the clinical team
• Maintain accurate patient, treatment, and financial information
• Track consultations, pending treatment, case acceptance, and follow-up activity
• Collaborate with orthodontists, clinical teams, and office leadership to achieve patient care and practice goals
• Deliver a consistently professional, positive, and patient-focused experience

Skills

Front office experience

Orthodontic experience

Communication skills

Bilingual

Tools

QSI/Denticon

Job description

Gentle Dental is seeking an Orthodontic Treatment Coordinator to convert orthodontic consultations into starts while delivering a welcoming, informative experience for patients and families across Perris, Norco, Moreno Valley, and Riverside.

You will partner with orthodontists and clinical teams through evaluation, treatment recommendations, financing, scheduling, and treatment acceptance, focusing on patient-first service, clear communication, and timely follow-through.