Orthodontic Treatment Coordinator

Rodeo Dental & Orthodontics; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate and detail-oriented individual to join their dynamic team. This role offers the chance to engage with patients and their families, educating them about treatment options while ensuring a smooth patient experience. With growth opportunities in specialty dentistry and leadership roles, you will be part of a forward-thinking environment committed to making a positive impact in the community. If you are passionate about dental care and enjoy connecting with people, this position could be the perfect fit for you.

Benefits

Growth and advancement opportunities

Company-paid Life Insurance

Medical

Dental

Vision

Short-term and Long-term Disability

Health Saving Account

401(k)

Team Member Assistance Program

Qualifications

• CPR and AED certification required; dental assistant preferred.
• 1-3 years of marketing or customer service experience preferred.

Responsibilities

• Educate and explain treatment to patients and parents.
• Assist Orthodontist with new patient consults and scheduling.
• Maintain patient flow and communicate changes effectively.

Skills

CPR and AED Certification

Excellent time management skills

Computer and Smartphone literate

Math and Logic skills

Problem solving

Detail oriented

Dental knowledge

Bilingual (Spanish)

Ability to connect with strangers

Leadership potential

Education

High School Diploma or equivalent

Tools

Email

Spreadsheets

Job description

We are Rodeo!
Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country.
The company’s team of 100+ award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services at Rodeo locations throughout the United States.

QUALIFICATIONS:

• CPR and AED Certified
• Registered Dental Assistant (preferred)
• Excellent time management skills
• Computer and Smartphone literate
• Working knowledge of Email and Spreadsheets
• Math and Logic skills
• Problem solving
• Detail oriented
• Dental knowledge
• Demonstrated leadership potential
• Ability to connect with strangers and prospect patients
• Propensity to make people smile and laugh
• Ability to engage with people in the community
• High School Diploma or equivalent required
• 1-3 years of marketing or customer service experience preferred
• Bilingual (Spanish)
• Ability to travel 50-75% of the time

ESSENTIAL FUNCTIONS:

• Participate in the Morning Huddle
• Display Smile DNA
• Be compassionate
• Educate and explain treatment to patient/parent/guardian
• Contracts: setting clear expectations with patient
• Taking patient concerns and finding solutions
• Answer phones
• Reaching out to the proper channels with any issues that cannot be performed at the office level
• Make sure schedule is stocked
• Call broken appointments
• Making appointments
• Preparing schedule a week in advance
• Collect and post payments from patients under the correct provider
• Assist Orthodontist with new patient consults
• Understand payment plans and adjust
• Searching for consults on general schedule
• Submit pre-auths for Medicaid
• Maintain a steady patient flow by communicating with ortho lead and orthodontist
• Properly enter TC notes: clinical notes for Dr. during consults, notes from ins, tx plan notes
• Collaborate with Ortho Lead to ensure all patient notes are obtained by the end of every ortho day
• Communicate changes with patient
• Monitor flow at all times
• Helping the Rodeo Team clean surfaces, sinks, floors and common areas of exam rooms, operatories, reception, break rooms, restrooms, etc.
• Performs all other duties as assigned

PHYSICAL REQUIREMENTS:

• Prolonged sitting and standing as needed
• Ability to lift up to 15 lbs

BENEFITS:

• New Grads, start your careers with Rodeo!
• Growth and advancement opportunities in our specialty dentistry business lines, such as orthodontics and oral surgery, as well as in leadership roles
• PTO
• Company-paid Life Insurance
• Medical
• Dental
• Vision
• Short-term and Long-term Disability
• Health Saving Account
• Supplement Life Insurance for you or your dependents
• 401(k)
• Accident
• Critical Illness
• Identity Protection
• Team Member Assistance Program

EEO Statement:

Rodeo Dental is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Rodeo Dental is an equal opportunity employer and as such, openly supports and fully commits to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Rodeo Dental is also proud to be a pioneering certified B Corporation in the dentistry industry! As a certified B Corporation (B for Benefit), Rodeo strives to meet the highest standards for social and environmental performance, transparency, and accountability.