Orthodontic Operations Manager

Kids for the Future; Marlborough (MA); On-site; USD 62,000 - 75,000; Full time

Job summary

Kids for the Future is seeking an Orthodontic Operations Manager to drive budgeted financial performance at our Marlborough location in partnership with the Orthodontist. You will lead the team, optimize schedules, manage expenses, and ensure a Perfect Patient Experience, while coordinating marketing, patient care, and compliance.

You will guide day-to-day operations, develop staff, monitor KPIs, and maintain brand standards to deliver consistent patient care and growth.

Qualifications

• Healthcare/Dental/Orthodontic operations experience preferred.
• Experience with Ortho2 or Dolphin software preferred.

Responsibilities

• Lead and optimize office performance to meet NOI targets.
• Coordinate local marketing and community engagement with support from regional teams.
• Develop team through coaching, performance reviews and training.
• Ensure compliance with company policies and regulatory requirements.

Skills

Financial acumen

Team leadership

Time management

Communication

Patient empathy

Tools

Ortho2

Dolphin

Job description

• Location 5 Mount Royal Avenue,#300,Marlborough, MA, 01752,United States
• Base Pay $62,400.00 - $75,000.00 / Year
• Employee Type FT Exempt

Description

T he Orthodontic Operations Manager (OM) is responsible for achieving or exceeding budgeted financial performance at assigned location(s) in alignment with the organization’s revenue growth strategy, in partnership with the Orthodontist. The OM is an expert in the local market, executes the Operational Model daily, and ensures the “We Believes” are brought to life to drive team engagement and consistently deliver a Perfect Patient Experience (PPE).

The OM provides leadership, guidance, and development to the team, supporting and advancing the organization’s mission, culture, and brand standards.

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Core Responsibilities

Leadership & Culture

• Model company culture, values, and best practices based on the Pillars of Passion framework
• Lead and participate in daily huddles and structured meetings.
• Maintain professional appearance, demeanor, and communication.
• Act as a catalyst for the Relationship Practice Experience and patient handoff, fostering “Patients for Life.
• Achieve year-over-year revenue and profit growth through effective resource utilization .
• Partner with the Orthodontist to set measurable, realistic, and challenging office goals.
• Develop action plans to achieve monthly goals, including team development and process adherence.
• Monitor daily/monthly office performance, optimize schedules, and manage expenses to meet NOI targets.
• Analyze collections trends, implement changes to maximize revenue, and ensure adherence to cash management protocols.

Patient & Clinical Support

• Support the clinical team in delivering comprehensive patient care through education and appropriate referrals .
• Create team focus on the execution of the Clinical Culture to enhance the Relationship Practice Experience.
• Resolve patient issues in collaboration with regional and support departments.

Marketing & Community Engagement

• Coordinate and manage local marketing programs, including B2B efforts and community events, with support from National/Regional teams.
• Protect and enhance the Passion Dental brand in all local initiatives.

People Leadership (HR Functions)

• Recruit, assess, and select team members in partnership with HR.
• Conduct performance reviews, administer compensation, and manage promotions, transfers, and disciplinary actions.
• Ensure team training requirements are met and coordinate with regional training leadership.
• Provide coaching, mentorship, and recognition to drive team success and engagement.

Compliance & Facility Standards

• Ensure compliance with all company policies, as well as state, federal, and regulatory requirements.
• Maintain facility cleanliness and operational standards.
• Handle confidential information with integrity and discretion.
• Act as a subject matter expert in operational processes, systems, and tools, contributing to their ongoing improvement
• Share feedback and tactics that drive better financial and patient outcomes.

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Qualifications

Preferred

• Experience in Healthcare, Dental and/or Orthodontic Operations.
• Experience with Ortho2, Dolphin, or similar software preferred.

Knowledge, Skills & Abilities

• Results-oriented with strong financial acumen.
• Effective team builder, motivator, and coach.
• Skilled in time management, prioritization, and communication.
• Patient advocate with empathy, ethics, and flexibility.
• Proficient in data-driven decision-making, operational processes, and technology.
• Strong interpersonal, oral, and written communication skills.
• Ability to handle confidential information with discretion.