Practice Operations Manager

Shared Practices Group

Omaha (NE)

Hybrid

USD 65,000 - 75,000

Full time

7 days ago

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Benefits offered by this job

Competitive base salary

Full healthcare benefits

Company-paid life insurance

401(K)

Paid holidays, vacation, and sick time

Leadership development

Job summary

Shared Practices Group in Omaha, NE is seeking a Practice Operations Manager to lead daily performance, coach a sales-driven team, and own the patient experience from first call to final outcome. This in-office role combines sales strategy, performance coaching, and operational leadership, with monthly revenue targets and use of Open Dental for AR/AP.

You will recruit and develop team members, schedule coverage, and ensure exceptional service from consultation through post-treatment, while

Qualifications

3–5 years of leadership or sales-focused role.
Proven ability to drive revenue and coach performance.
Proficiency in Google Suite.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, goal-driven environment.
Dental knowledge is preferred.

Responsibilities

Own the daily pacing sheet: know exactly what needs to be collected today to stay on track
Monitor monthly AP and proactively identify production gaps and opportunities
Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion
Drive upgrade performance by identifying candidates in advance and coaching the consult strategy
Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability
Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes
Oversee day-to-day office operations to ensure efficiency and patient satisfaction
Implement and maintain policies, procedures, and compliance standards
Track and report weekly KPIs via the practice scorecard
Support inventory and ordering when needed
Recruit, train, and coach high-performing staff
Schedule and coordinate coverage to support production goals
Conduct performance reviews and ongoing development
Foster a culture of accountability, energy, and results
Ensure exceptional service from consultation through post-treatment
Step in to complete consultations when needed
Manage patient records and appointment flow
Address patient concerns with professionalism and urgency
Oversee collections and ensure monthly revenue targets are met
P&L Responsibility
Manage accounts receivable/payable and daily/monthly closings in Open Dental
Monitor expenses and identify cost-effective solutions

Skills

Leadership

Sales

Communication

Coaching

Problem-solving

Dental knowledge

Tools

Open Dental

Google Suite

Job description

Description

OVERVIEW:

Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.

Shared Practices Group (SPG) is one of the fastest-growing dental implant organizations in the country, with over 40 practices across the U.S. focused on dentures and implant dentistry. Our mission is simple: expand access to life-changing full-arch care so more patients can get the smile, health, and confidence they deserve.

You’ll be joining an energetic, high-performing, and tight-knit team that truly lives the Team First mindset. We take care of our practice teams so they can focus on what matters most—taking exceptional care of our patients.

JOB SUMMARY

As a Practice Operations Manager (POM), you’re not just managing a dental office; you’re leading a business. You’ll drive daily performance, coach your team toward revenue goals, and own the patient experience from first call to final outcome.

This role is equal parts sales strategist, performance coach, and operational leader. You’ll be responsible for meeting monthly collection targets.

Your Impact

The Practice Operations Manager is responsible for the patient experience through excellent service, ensures compliance with legal regulations, leads and motivates the dental team, and often contributes to marketing and growth strategies. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Leadership & Revenue Growth

Own the daily pacing sheet: know exactly what needs to be collected today to stay on track
Monitor monthly AP and proactively identify production gaps and opportunities
Partner with your Smile Consultant to plan daily callbacks, set call targets, and track conversion
Drive upgrade performance by identifying candidates in advance and coaching the consult strategy
Lead morning huddles with a sales lens: goals, behaviors, opportunities, and accountability
Celebrate wins, troubleshoot gaps, and keep the team focused on outcomes

Operations Management

Oversee day-to-day office operations to ensure efficiency and patient satisfaction
Implement and maintain policies, procedures, and compliance standards
Track and report weekly KPIs via the practice scorecard
Support inventory and ordering when needed

Team Leadership