Orthodontic Front Desk: Patient Care & Scheduling

Career Opportunities; Williston (ND); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid time off after 1 year

On-the-job training and career growth

Job summary

Fisher Orthodontics in Williston, ND seeks a dependable Front Office Assistant to be the first contact for patients and families, ensuring a welcoming reception and smooth front desk operations.

You will handle check-ins, appointment scheduling, insurance questions, and data entry while maintaining HIPAA-compliant records and a clean reception area. This is a full-time, in-person position with growth opportunities.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Prior experience in a dental, orthodontic, or healthcare office preferred.
• Familiarity with dental insurance verification and orthodontic terminology preferred.

Responsibilities

• Warmly greet and check in patients, parents, and guardians upon arrival.
• Schedule, confirm, and manage patient appointments including consultations and follow-ups.
• Communicate appointment expectations and policies clearly to patients and families.
• Coordinate treatment start appointments and rescheduling as needed.
• Assist in managing scheduling templates to maximize provider efficiency.

Skills

Customer Service

Multitasking

Organization

Communication

Bilingual

Education

High School Diploma

Associate/Bachelor preferred

Tools

WaveOrtho

Ortho2

Microsoft Office

Job description

Description

Front Desk Team Member

Position Type: Full-Time | Work Location: In-Person

Overview

Fisher Orthodontics, a growing orthodontic practice, is seeking a dependable, organized, and patient-focused Front Office Assistant to join our team. As the first point of contact for patients and families, this role is essential in delivering an exceptional patient experience while ensuring smooth daily front office operations. This position involves appointment maintaining an organized and welcoming reception environment.

Requirements

Primary Responsibilities

Patient Check-In & Scheduling
• Warmly greet and check in patients, parents, and guardians upon arrival.
• Schedule, confirm, and manage patient appointments including consultations, adjustment visits, debonds, retainer checks, and follow-up care.
• Communicate appointment expectations, preparation instructions, and office policies clearly to patients and families.
• Coordinate treatment start appointments, follow-up visits, and rescheduling as needed.
• Assist in managing orthodontic scheduling templates to maximize provider efficiency and chair utilization.

Front Desk Operations
• Answer and route incoming calls in a professional, courteous, and timely manner.
• Respond to patient inquiries regarding appointments, treatment progress, and office policies.
• Ensure all required patient paperwork, consent forms, and health history documentation are completed accurately.
• Maintain a clean, organized, and professional reception area.
• Light housekeeping duties. Vacuum, dust, clean windows as needed.

· Support patient recall efforts and appointment reminders to reduce scheduling gaps and no-shows.

· Maintain welcoming and clean reception area and bathrooms

Insurance & Financial Duties
• Collect and verify dental insurance information, eligibility, orthodontic benefits, and lifetime maximums.
• Communicate treatment-related financial obligations and estimated out-of-pocket costs to patients and families.
• Collect co-pays, deposits, installment payments, and balances at time of service.
• Partner with treatment coordinators and billing team to support claims processing and payment posting accuracy.

Administrative Support
• Accurately enter patient demographics, treatment notes, and account updates into the practice management system.
• Scan, file, and organize patient documentation in compliance with HIPAA regulations.
• Support clinical and administrative teams in maintaining smooth patient flow throughout the day.
• Assist with maintaining office supplies and front office inventory as needed.

Qualifications

Education & Experience
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Prior experience in a dental, orthodontic, or healthcare office preferred.
• Familiarity with dental insurance verification and orthodontic terminology preferred.

Technical Skills
• Proficiency with practice management software WaveOrtho or Ortho2 is preferred.
• Microsoft Office Suite skills (Word, Excel, Outlook).
• Strong data entry accuracy and attention to detail.

Soft Skills
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced, patient-facing environment.
• Professional demeanor with strong communication skills.
• Bilingual skills are a plus.

Benefits

• Paid time off and holiday pay after 1 year
• On-the-job training and career growth opportunities

Schedule: Monday–Friday