Orthodontic Care Navigator: Treatment & Scheduling

Kids Care Dental And Orthodontics; San Jose (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Kids Care Dental & Orthodontics in San Jose seeks an Orthodontic Patient & Treatment Coordinator who thrives in a fast-paced, family-friendly environment. This hybrid role blends front office operations with treatment coordination, scheduling, and financial case presentation to guide patients from their first visit through treatment acceptance.

You will welcome patients, manage check-in/out, schedule appointments, and explain insurance benefits and payment options, while keeping Dentrix updated

Qualifications

• Dental front office or orthodontic setting experience preferred.
• Ability to present treatment options and financial arrangements.
• Familiarity with Dentrix or similar practice management software is a plus.
• Strong communication and customer service skills.

Responsibilities

• Welcome patients and families with warmth and professionalism.
• Present orthodontic treatment recommendations and financial options.
• Coordinate patient flow between front and clinical teams and manage scheduling.
• Process check-ins/outs and handle billing inquiries.

Skills

Front office experience

Treatment coordination

Dental software Dentrix

Customer service

Communication skills

HIPAA compliance

Tools

Dentrix Software

Job description

Kids Care Dental & Orthodontics in San Jose seeks an Orthodontic Patient & Treatment Coordinator who thrives in a fast-paced, family-friendly environment. This hybrid role blends front office operations with treatment coordination, scheduling, and financial case presentation to guide patients from their first visit through treatment acceptance.

You will welcome patients, manage check-in/out, schedule appointments, and explain insurance benefits and payment options, while keeping Dentrix updated