Ortho Patient Services Specialist

UPMC; Lititz (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a knowledgeable Patient Services Representative to work in Lititz. This full-time position focuses on providing exceptional service to patients, including greeting them, helping with check-ins, and managing payments. Candidates should possess strong customer service skills, a high school diploma, and experience with medical terminology and customer service roles. The position offers standard Monday-Friday hours with the possibility of travel to other locations.

Qualifications

• Experience in a medical, billing, fiscal, or customer service function.
• Proficient typing skills.
• Experience with office equipment.

Responsibilities

• Greet patients warmly upon arrival.
• Assist patients with self-arrival technology.
• Collect copayments at the point of service.
• Schedule follow-up appointments.
• Navigate patients through the healthcare system.
• Provide service recovery as needed.

Skills

Exceptional customer service abilities

Attention to detail

Ability to work in a fast-paced environment

Education

High school graduate or equivalent

Tools

Personal computer applications

Medical terminology knowledge

Medipac

Epic or other health record systems

Job description

A healthcare organization is seeking a knowledgeable Patient Services Representative to work in Lititz. This full-time position focuses on providing exceptional service to patients, including greeting them, helping with check-ins, and managing payments. Candidates should possess strong customer service skills, a high school diploma, and experience with medical terminology and customer service roles. The position offers standard Monday-Friday hours with the possibility of travel to other locations.