Organized Retail Crime Manager

United Supermarkets, LLC; Lubbock (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

United Supermarkets, LLC is seeking an Organized Crime Retail Manager to lead investigations into organized retail theft and fraud, coordinating with law enforcement and internal departments.

You will analyze reports, testify in proceedings, and develop awareness materials with store management and teams across the division.

This role requires extensive investigative expertise, surveillance experience, and the ability to handle confidential information.

Qualifications

• 5-7 years of law enforcement experience or 3-5 years in retail loss prevention/asset protection investigations.
• Experience in Organized Retail Crime preferred.
• 3-5 years conducting surveillance, counter-surveillance, and covert investigations.
• Thorough knowledge of Penal Codes, Evidence Codes, Civil Codes and procedures for the division's geography.
• Proven ability to conduct criminal investigations, interviews/interrogations, and report writing for law enforcement.
• Track record of handling volatile situations and interacting with diverse publics.
• Ability to testify in Municipal, Juvenile, Criminal Courts and Grand Juries.

Responsibilities

• Assist the Asset Protection Director in reducing losses attributable to Organized Retail Crime.
• Conduct ORC prevention and awareness training for internal and external customers.
• Follow-up on Shoplift Incident reports by recovering video evidence and contacting store personnel (~25 per week).
• Conduct criminal and civil investigations and prepare reports.
• Routinely testify in civil and criminal proceedings.
• Analyze business/investigator reports and redeploy contract security assets to maximize ROI.
• Build and maintain partnerships with law enforcement and public officials.

Skills

Law enforcement experience

Retail Loss Prevention

ORC investigations

Surveillance experience

Interview & interrogation

Evidence gathering

Testifying in court

Job description

The Organized Crime Retail Manager initiates, conducts, and resolves complex organized retail theft/fraud investigations. Coordinates case investigations related to organized retail crime. Serves as a contact and direct ORC interactions with law enforcement and applicable departments. Partners with departments to create ORC awareness material for store management and team members.

Key Responsibilities

• Assist the Asset Protection Director in reducing losses to the Division attributable to Organized Retail Crime.
• Conduct Organized Retail Crime Prevention and Awareness Training for internal and external customers.
• Follow-up on Store Manager Shoplift Incident reports by recovering video evidence and contact with store personnel, approximately 25 per week
• Conduct criminal and civil investigations and prepare reports
• Routinely testify in civil and criminal proceedings
• Analyze business reports, investigator reports, contract security reports and effectively re-deploy contract security assets to maximize the ROI.
• Build and maintain on-going partnership with Law Enforcement, Public Officials and a wide spectrum of the business community.
• Assist Law Enforcement during the execution of search warrants, including identification and recovery of stolen merchandise.
• Impact losses attributed to Organized Retail Crime
• Conduct surveillance of know ORC suspects
• The ability to take on call questions on ORC

Key Requirements

• 5-7 Years of Law Enforcement experience or 3-5 years of Retail Loss Prevention or Asset Protection investigation experience
• Experience in Organized Retail Crime preferred
• 3-5 Years of experience in conducting surveillance, counter surveillance and covert investigations
• Thorough knowledge of Penal Codes, Evidence Codes, Civil Codes and procedure for the geographic area encompassing the division
• Demonstrated ability to conduct criminal investigations, interview and interrogation skills, evidence gathering and report writing for presentation to Law Enforcement
• Track record of successfully managing volatile situations and ability to interact with all levels of the public from the criminal element to public officials and business leaders
• Proven ability to testify in criminal proceedings including, Municipal, Juvenile, Criminal Courts and Grand Juries
• Ability to maintain a strict level of confidentiality during lengthy investigations