Organizational Management Operations Intern

The Heritage Group; Indianapolis, Northern (IN, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid internship

Job summary

Envita Solutions, a division of The Heritage Group, is offering a dynamic internship on the Customer Impact Team in the Indianapolis office. You will map and visualize workflows, document handoffs, and help consolidate processes for clearer, more efficient operations.

This hybrid, full-time role develops skills in process mapping, CRM tracking, and cross-functional collaboration. Ideal candidates are pursuing operations, management, or related fields and welcome hands-on, paid internship

Qualifications

• High School diploma or equivalent required.
• Preferred bachelor's degree in Operations/Management or related field.
• Experience in operations, process improvement, or customer service is a plus.

Responsibilities

• Map and visualize workflows within the Customer Impact Team.
• Document handoffs between the Customer Impact Team and supporting departments.
• Consolidate overlapping processes into a single, clear approach.
• Create process maps, workflow diagrams, and reference documentation.
• Prepare monthly/annual waste activity reports and support CRM tracking.

Skills

Excel

Outlook

CoPilot / AI tools

Communication

Attention to detail

Cross-functional

Systems thinking

Process mapping

Education

High School diploma or equivalent

Bachelor's degree preferred in Operations/Management

Tools

Excel

Microsoft Outlook

Microsoft CoPilot

Job description

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.Envita Solutions is offering a dynamic internship opportunity within its Operations organization on the Customer Impact Team, where you'll work directly with the Operations leadership team to visualize and improve the people systems, patterns, and processes in place both within the Customer Impact Team and between the team and its supporting groups. This role involves mapping how work flows between functions, identifying where processes overlap or break down, and helping consolidate them into clear, unified procedures. Interns will gain hands-on experience in operations and organizational management, process mapping, and cross-functional collaboration, with potential opportunities for local travel and facility tours. **Essential Functions*** Ensures Health & Safety are the number one goal by following policies, processes, and always acting in a safe manner.* Working as part of the Customer Impact Team with no specific customer assignment.* Map and visualize existing people systems, workflows, and handoffs within the Customer Impact Team.* Document how work moves between the Customer Impact Team and supporting departments.* Identify overlapping or duplicative processes and recommend ways to consolidate them into one.* Build on existing processes to improve clarity, efficiency, and consistency.* Create process maps, workflow diagrams, and reference documentation for team use.* Collaborate cross-departmentally to ensure data/billing accuracy.* Support change adoption by helping communicate updated processes to the team.* Prepare monthly/annual waste activity reports.* Work with the leadership team on targeted projects related to CRM tracking and process improvement.* Impact analysis support for ground level projects.* Potential for local travel opportunities to meet with customers and tour different facilities.* *Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.***Education Qualifications*** Required High School or Equivalent* Preferred Bachelor's Degree and open to current College Juniors, College Seniors, recent Bachelor's Degree graduates, and Master's students majoring in Operations Management, Operations Research, Organizational Management, Engineering Management, Supply Chain Management, or a related field.**Experience Qualifications*** Preferred operations, process improvement, customer service, or environmental experience or classroom exposure.**Skills and Abilities*** Strong computer skills including the Microsoft Office Suite, with an emphasis on Excel and Microsoft Outlook.* Comfort using Microsoft CoPilot and other AI tools to support day-to-day work.* Strong communication skills and the ability to work across teams.* Strong attention to detail and pattern recognition skills.* Systems-oriented thinking, with the ability to understand a process and build on it.* Ability to consolidate multiple processes into one cohesive approach.* Regular and predictable attendance is an essential function of this job.**Working Conditions/Physical Demands*** Must be able to make an office commute.* This is a full-time, hybrid position based out of the Envita Solutions office.**Internships at The Heritage Group**The Heritage Group Internship Program provides hands-on, paid experiences in a corporate function or within one of our many operating companies. Interns can expect to network with other students and professionals, gain useful skills, receive mentoring, and make their own contributions to the organization. Additionally, interns can participate in our weekly hosted events focused on professional development, team building, and community service.Intern pay is non-negotiable and is calculated based on current academic class standing $18/hour (Freshman) - $21/hour (Senior), etc.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.