Organizational Health & Teammate Experience Insights Survey Analyst

Truist; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan

Generous vacation and sick days

Job summary

A leading financial services company is seeking an Organizational Health & Teammate Experience Insights Survey Analyst in Charlotte, NC. This role involves supporting survey administration, analyzing data for insights, and partnering with stakeholders to drive organizational health initiatives. Candidates must have a Bachelor’s degree, 5+ years in survey administration, and strong Excel skills. Comprehensive benefits include health insurance, a 401k plan, vacation, and sick days.

Qualifications

• 5+ years of experience in survey administration or employee experience listening programs.
• Proven ability to maintain high accuracy and attention to detail.
• Ability to analyze, visualize, and communicate complex data.

Responsibilities

• Support end-to-end administration of enterprise surveys.
• Analyze quantitative and qualitative data to deliver insights.
• Serve as a trusted resource for HR and stakeholders.

Skills

Survey administration

People analytics

Strong Excel skills

Statistical methods

Qualitative analysis

Organizational behavior understanding

Education

Bachelor’s degree in Business, Finance or related field

Tools

Medallia

Job description

Organizational Health & Teammate Experience Insights Survey Analyst

Position type: Regular. Language fluency: English (Required). Work shift: 1st shift (United States of America).

Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.

Essential Duties And Responsibilities

Survey Execution & Administration

• Support the end-to-end administration of enterprise surveys (e.g. OHI, Teammate Experience, pulses, lifecycle surveys) and ad-hoc listening initiatives
• Partner with platform vendors (e.g. Medallia) and internal partners (e.g., Technology, Data and Operations) to manage configurations, timelines, testing, and deployment readiness
• Ensure data accuracy, proper user targeting, system integration, and timely delivery across all phases of survey life cycle
• Maintain and enhance the survey calendar and manage coordination across multiple business and functional teams
• Support the Survey Center of Excellence by developing and managing an enterprise survey intake process, including related guidelines and best practices, and engaging with lines of business to consult on approach, approval and governance processes, and provide effective challenge when necessary

Insight Reporting and Dashboards

• Analyze quantitative and qualitative data from surveys and qualitative listening forums and platforms to deliver clear, compelling insights and summary reports
• Build and manage dashboards scorecards and visualization through embedded survey platform
• Provide LOB's and functional teams with results in ways that support interpretation business relevance and performance
• Track response trends, completion rates, and insights over time to monitor organizational health engagement and behavioral shifts
• Incorporate insights across various listening tools and channels to provide a comprehensive view of teammate sentiment trends, including specific areas for improvement and action and noted strengths/improvements

Stakeholder Support & Capability Building

• Serve as a trusted resource for HR, LOB and Senior Leaders seeking to understand and act on survey and qualitative listening results
• Partner with Organizational Health and Teammate Experience Directors and Program Leads, as well as Organizational Health and Teammate Experience Program Design and Enablement Manager to deliver training, office hours, toolkits, and FAQ materials to build internal capabilities
• Support governance protocols, educate users on proper survey usage, and help reinforce behavioral science-based best practices
• Provide internal stakeholders and process owners, with usable data to assist in turning insights into action

Data Integrity & Ethics

• Protect confidentiality and ethical standards in teammate data handling and reporting
• Ensure compliance with internal data, privacy, risk, and regulatory standards
• Maintain data dictionaries, metrics definitions, and survey taxonomy to ensure consistency across programs
• Regularly work with BURE, HR, Risk and Ethics partners to provide actionable insights and maintain appropriate communications, disclosures, and process documentation

Qualifications

Required Qualifications

• Bachelor’s degree in Business, Finance or science/academic field, or equivalent education and related training or experience
• 5+ years of experience in survey administration, people analytics HR systems or employee experience listening programs
• Hands-on experience with survey platforms (e.g. Medallia)
• Strong Excel skills, with ability to analyze, visualize, and communicate complex data clearly
• Understanding organizational behavior and employee experience principles; knowledge of behavioral science and psychology
• Strong statistical methods and qualitative analysis (e.g. theme clustering, sentiment analysis)
• Proven ability to maintain high accuracy and attention to detail and fast-paced environments
• Ability to travel, occasionally overnight

Preferred Qualifications

• Master’s degree in finance or equivalent science/academic field

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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