Organizational Change Manager - Connected Services

Clarios; Glendale (WI); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Parental and caregiver leave

Job summary

Clarios is seeking an Organizational Change Manager to lead transformation within our Customer Success initiatives and the Clarios Connected Services program. You will design change strategies, partner with leaders, assess readiness, and coach managers to champion new behaviors, ensuring adoption and measurable impact across the organization and customers.

Join a team driving groundbreaking technologies and delivering a seamless, value-driven experience for clients while upholding ethical

Qualifications

• Bachelor’s degree in Business, Organizational Development, or related field (Master’s preferred).
• 7+ years of experience in change management or organizational development roles.
• Exceptional communication skills to articulate strategies and adapt messaging.
• Ability to influence and build trust with stakeholders at all levels.
• Emotional intelligence and resilience in ambiguous, high-pressure environments.
• Knowledge of Prosci/ADKAR change methodologies and related tools.
• Strong project management and ability to manage multiple priorities.

Responsibilities

• Design and deliver impactful change strategies that drive internal adoption and improve customer experience.
• Partner with leadership and cross-functional teams to align change initiatives with objectives.
• Assess readiness, identify risks, and turn challenges into opportunities for engagement.
• Coach leaders to champion change behaviors that boost customer relationships.
• Lead workshops and communications to keep stakeholders informed and confident.
• Track and optimize initiatives to translate adoption into better customer outcomes.

Skills

Change management

Communication

Stakeholder management

Leadership

Project management

Adaptability

Emotional intelligence

Education

Bachelor’s degree in Business, Organizational Development, or related field

Master’s degree preferred

Tools

Prosci

ADKAR

Job description

What you will do

As an Organizational Change Manager, you’ll be at the forefront of transformation—driving initiatives that redefine how our Customer Success organization operates and thrives. The Clarios Connected Services team is introducing groundbreaking technology to the market and launching an innovative product within the Clarios portfolio. In this role, you won’t just manage change; you’ll inspire it. You’ll lead efforts to ensure seamless adoption of new technologies, behaviors, and processes, empowering customers to embrace innovation with confidence. Success requires a strategic thinker who combines exceptional interpersonal and communication skills with the ability to influence, build trust, and unite stakeholders around a shared vision. If you’re passionate about guiding organizations through complex transitions and creating lasting impact, this is your opportunity to make change happen.

How you will do it

• Design and deliver impactful change strategies that not only drive internal adoption but also enhance customer experience - ensuring every transition feels seamless and value-driven.
• Partner closely with leadership and cross-functional teams to align change initiatives with business objectives and customer success goals, creating a unified vision for transformation.
• Assess readiness across the organization and customer touchpoints, identifying potential risks or barriers early and turning challenges into opportunities for stronger engagement.
• Coach and empower leaders and managers to champion change behaviors that positively impact customer relationships and deliver measurable results.
• Lead engaging workshops and dynamic communications that inspire stakeholders, address concerns proactively, and keep both internal teams and customers informed and confident.
• Track, measure, and optimize change initiatives to ensure adoption translates into improved customer outcomes—adjusting strategies to maximize impact and satisfaction.

What we look for

Required

• Bachelor’s degree in Business, Organizational Development, or related field (Master’s preferred).
• 7+ years of experience in change management or organizational development roles.
• Possess exceptional communication skills with the ability to clearly articulate change strategies, listen actively, and adapt messaging for diverse audiences.
• Influence and Relationship Building: Skilled at gaining buy-in and trust from stakeholders at all levels of the organization.
• Emotional Intelligence: Demonstrates empathy, self-awareness, and the ability to manage sensitive situations with professionalism.
• Adaptability and Resilience: Comfortable navigating ambiguity and maintaining composure under pressure.
• Knowledge of change management methodologies (e.g., Prosci, ADKAR) and tools
• Strong project management skills and ability to manage multiple priorities.

Preferred

• Certification in change management (e.g., Prosci) is a plus.

#LI-CO1

What you get

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

• Tuition reimbursement, perks, and discounts

• Parental and caregiver leave programs

• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program

• Global market strength and worldwide market share leadership

• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

• Clarios has been recognized as one of 2026's Most Ethical Companies by Ethisphere. This prestigious recognition marks the fourth consecutive year Clarios has received this distinction.

Who we are

Clarios is the force behind the world’s most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials—setting the standard for sustainability in our industry. At Clarios, we’re not just making batteries; we’re shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios—where your power meets endless possibilities.

Veterans/Military Spouses

We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion—where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.

Equal Employment Opportunity

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or other protected characteristics protected by law. As a federal contractor, we are committed to not discriminating against any applicant or employee based on these protected statuses. We will also take affirmative action to ensure equal employment opportunities. Please let us know if you require accommodations during the interview process by emailing [e-mail]. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, and all characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.