Organizational Change Management Specialist (PA, MD and DE State)

BVA Bear's IT Solutions; Boiling Springs (PA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Job summary

BVA Bears IT Solutions is seeking Organizational Change Management Specialists for the PA, MD, and DE area. This full-time hybrid role requires two on-site days per week at locations in PA, MD, and DE, with core hours generally 9:00 a.m. to 3:00 p.m.

and an 8-hour day. You will lead change initiatives in Agile environments, develop communications plans and training, coordinate UAT, and measure adoption KPIs across multiple agencies while ensuring accessibility and regulatory compliance.

Qualifications

• 3–5+ years’ experience in organizational change management in public sector or regulated environments.
• Hands-on Agile experience (Scrum/Kanban) aligned to sprints/releases.
• Expertise in change readiness, communications planning, training development, and stakeholder engagement.
• Experience leading UAT readiness and coordinating cross-functional validation activities.
• Strong facilitation and coaching skills; ability to influence without formal authority.
• Proficient with Jira, Confluence, MS Teams, and SharePoint for change enablement.
• Excellent written and verbal communication for diverse stakeholders.
• Experience designing communications and training for multi-agency programs (PA/MD/DE).
• Data-driven mindset: define KPIs, analyze adoption metrics, iterate on change strategies.

Responsibilities

• Lead organizational change initiatives using Agile practices; align change activities with iterative delivery.
• Conduct change readiness assessments and develop actionable remediation plans.
• Create and execute comprehensive communications plans; stakeholder segmentation and feedback.
• Design and deliver training programs across end users, supervisors, SMEs, and leadership.
• Maintain an integrated change backlog and roadmap aligned to product increments.
• Define acceptance criteria for business readiness; lead UAT planning with QA coordination.
• Establish and maintain change governance across PA, MD, and DE agencies.
• Develop stakeholder engagement strategies and measure adoption KPIs.
• Produce change metrics dashboards for senior leadership and regulatory bodies.
• Ensure compliance with state/federal regulations and accessibility standards.

Skills

Organizational change management

Agile (Scrum/Kanban)

Stakeholder engagement

UAT readiness

Facilitation & coaching

JIRA & Confluence

MS Teams & SharePoint

Effective communication

Multi-agency program design

Data-driven metrics & KPIs

Education

Bachelor’s degree in Organizational Development or related field

Tools

JIRA

Confluence

MS Teams

SharePoint

Job description

Benefits

• Health insurance

BVA Bears IT Solutions is seeking Organizational Change Management Specialists for the PA, MD area as well as DE area. This full-time hybrid role requires a minimum of two on-site days each week at locations in PA, MD, and DE. The standard workday consists of 8 hours, scheduled within the window of 7:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday, excluding government holidays. Core hours, generally 9:00 a.m. to 3:00 p.m., should be covered; however, specific core hours may vary depending on the agency’s requirements.

Key Responsibilities

• Lead organizational change initiatives using Agile informed practices; participate in sprint ceremonies to align change activities with iterative delivery.
• Conduct change readiness assessments (surveys, stakeholder impact analyses, adoption risk profiles) and develop actionable remediation plans.
• Create and execute comprehensive communications plans: key messages, channels, cadence, stakeholder segmentation, and feedback mechanisms.
• Design and deliver training programs across a broader scope (end users, supervisors, SMEs, and leadership), including curricula, job aids, and train the trainer sessions.
• Maintain an integrated change backlog and roadmap aligned to product increments; collaborate with Product Owners and Scrum Masters to prioritize change actions.
• Define and manage acceptance criteria for business readiness; lead User Acceptance Testing (UAT) planning, coordination, and defect triage in partnership with QA.
• Establish and maintain change governance: roles, decision rights, and approval workflows across PA, MD, and DE agencies.
• Develop stakeholder engagement strategies (stakeholder interviews, workshops, town halls) and measure sentiment and adoption KPIs.
• Produce change metrics dashboards and reports for senior leadership and regulatory bodies; track adoption, proficiency, and utilization outcomes.
• Ensure compliance with state and federal regulations and agencyspecific policies; align communications and training materials with accessibility standards (e.g., Section 508).

Required Qualifications

• Bachelor’s degree in Organizational Development, Communications, Human Resources, Information Systems, or related field.
• 3–5+ years’ experience in organizational change management within public sector or regulated environments.
• Handson experience with Agile environments (Scrum/Kanban), including aligning change deliverables to sprints and releases.
• Demonstrated expertise in change readiness, communications planning, training program development, and stakeholder engagement.
• Experience leading UAT/acceptance testing readiness and coordinating cross functional validation activities.

Specialized Experience

• Strong facilitation and coaching skills; ability to influence without formal authority.
• Proficiency with Agile collaboration tools (JIRA, Confluence) and change enablement tools (MS Teams, SharePoint).
• Exceptional written and verbal communication skills tailored to diverse stakeholder groups.
• Experience designing communications and training for largescale, multiagency programs across PA, MD, and DE.
• Data driven mindset: define KPIs, analyze adoption metrics, and iterate on change strategies.

Preferred Qualifications

• PROSCI® Change Management Certification or equivalent.
• PMIACP® (Agile Certified Practitioner) or Certified ScrumMaster (CSM).

U.S. Citizenship Requirement

This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity

BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.

Flexible work from home options available.