Organizational Change Management Consultant

Christiana Care Health System; Wilmington (DE); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Join a leading healthcare provider as an Organizational Change Management Consultant, focusing on the implementation of the Epic EHR system. This hybrid role involves leading change strategies, managing stakeholder engagement, and ensuring a smooth transition to new processes while providing vital support to clinical and operational teams.

Benefits

Medical, Dental, Vision, Life Insurance

12-week paid parental leave

Tuition assistance

Generous paid time off

Qualifications

• 10+ years of experience in organizational change management or IT service delivery.
• Certification in change management preferred (e.g., Prosci, ACMP).
• Experience working on large-scale transformation projects.

Responsibilities

• Lead and support change management and communication efforts across the Epic EHR implementation.
• Manage the scope, schedule, and quality of change deliverables.
• Engage and align stakeholders at all levels.

Skills

Interpersonal skills

Organizational change principles

Education

Bachelor’s degree in Business or related field

Masters preferred

Tools

Digital tools for change management

Job description

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

This role is a HYBRID position requiring weekly on-site work. Must be within a commutable distance.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.

ChristianaCare Offers:

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Primary Function:

The primary function of the Organizational Change Management Consultant is to lead and support the strategic direction and execution of change management, communication and readiness efforts across the Epic EHR implementation and integrate them within the ChristianaCare organization. This role involves communicating regularly across impacted stakeholders, managing the scope, schedule, and quality of change, communication, and readiness deliverables, and ensuring that changes and new ways of working that Epic will bring are delivered across the organization.

The OCM Consultant will work closely with Epic OCM Director, Epic leadership team, OCM team and system leaders to guide change management strategies, build and implement change, communication, and readiness plans, manage risks and issues, and build change capability within ChristianaCare in alignment with organizational culture. The OCM Consultant will support the preparation of all impacted collaborators for Epic, aligning leaders and equipping them to engage caregivers, and establishing adoption targets and metrics for the Epic implementation.

Principal Duties and Responsibilities:

The OCM consultant will focus on readiness and adoption to drive the success of the Epic implementation. This role requires a deep understanding of organizational change principles, good interpersonal skills, and the ability to engage and align collaborators at all levels.

• Collaborator management:
  • Leverage and create relationships across clinical and operational department leadership.
  • Demonstrate influence and engagement with senior & executive leadership across the health care system.
  • Leverage existing forums to building awareness and understanding of Epic and design and deploy new forums and engagement opportunities.

• Readiness planning:
  • Use change impact assessment data to inform readiness strategy.
  • Create and implement readiness plans, identify and mitigate resistance, establish and measure outcomes.
  • Create targeted and tailored plans with specific outcomes for specific audiences including providers & clinicians.
  • Support the build out and deployment of readiness activities for leaders and caregivers as they prepare for new ways of working in Epic.

• Readiness assessments:
  • Adopt standard process change readiness assessment methodology to deploy Epic readiness assessment across leader and caregiver populations.
  • Evaluate change readiness assessment & caregiver engagement data to align with readiness strategy and plans. Engage leaders in mitigations for populations with demonstrated gaps in readiness.
  • Embed change readiness assessment results into Go-Live Readiness Assessment to provide visibility of change and readiness activities and their impact on readiness.

• Epic communication campaigns:
  • Support execution of communication campaigns, especially related to senior leaders and Readiness Network members.
  • Advocate for Epic messaging through system-wide, department, and collaborator specific channels (e.g. nursing and providers).

• Readiness Network management:
  • Launch the readiness network, coordinating activities through regular touchpoints and targeted action planning and monitoring.
  • Lead and facilitate Readiness Network meetings on a regular cadence.
  • Develop channel(s) for Readiness Network members to provide feedback, concerns, and ideas to help enhance the OCM program.
  • Prepare readiness network members for go-live support role.
  • Deploy measurement tool to assess readiness & apply analytics to deploy mitigation strategies

Education and Experience Requirements:

• Bachelor’s degree in Business, Organizational Development, Human Resources, or a related field required. Masters preferred.
• 10+ years of experience in organizational change management, IT Technology, or IT service delivery. Experience on handling readiness networks preferred.
• Certification in change management preferred (e.g., Prosci, ACMP).
• Experience working with large-scale transformation project and in partnership with consulting teams and senior leadership.
• Familiarity with digital tools and platforms used for change management and communications.