Organizational Change Leader

Union Tank Car Company; Chicago (IL); Hybrid; USD 181,000 - 222,000; Full time

Benefits offered by this job

medical, dental, vision, 401k matching

Job summary

Union Tank Car Company seeks an Organizational Change Leader to drive the people-side of our enterprise‑wide ERP implementation and organizational transformation. The role partners with ERP, HR, IT, Finance, Operations, and business leaders to define and execute a comprehensive change strategy, minimizing disruption and accelerating proficiency across sites.

You will lead governance, stakeholder sponsorship, change readiness, communications, training, and adoption measurement, with a focus on

Qualifications

• Bachelor’s degree in Business, IT, Organizational Development or equivalent.
• 10 years in organizational change management leading large-scale transformations, including ERP or other enterprise-wide Technology Platform implementation required (SAP, Oracle, Microsoft, Infor, Workday, etc.)
• Proven experience with multi-site operations and business unit integration or centralization programs.
• Mastery of core OCM methods (e.g., Prosci/ADKAR, stakeholder analysis, impact assessment, change planning, communications, training/enablement, benefits realization).
• Exceptional facilitation, executive influence, and storytelling skills; ability to translate complex program changes into practical field impacts.
• Strong program skills (planning, risk management, interdependency tracking) and analytics (readiness/adoption dashboards).
• Advanced proficiency with Microsoft 365/Teams/SharePoint; comfort partnering with PMO and SI partners.
• Ability to travel: ~15–25% Hybrid work arrangement: minimum two days per week in the Chicago office.
• Preferred Prosci®, CCMP (ACMP), or equivalent certification; PMP and/or Agile experience a plus.
• Background in asset-intensive, manufacturing, leasing, or field service environments.
• Experience establishing change networks and standing up command-center routines for major go-lives.

Responsibilities

• Lead ERP transformation change strategy and governance; coordinate with PMO and SI partner.
• Map stakeholders, build sponsor roadmap, coach executives and leaders to model change.
• Conduct impact readiness assessments across processes, policies, roles, org structure, and competencies.
• Create executive and field communications plans, include town halls, FAQs, videos, and posts.
• Partner with HR/L&D to run training needs analysis; define curricula and learning paths.
• Stand up change networks and super users to support testing, UAT, and go-live adoption.
• Define adoption KPIs and connect benefits realization to ERP business case.
• Drive Organization Transformation and One Company alignment across functions and sites.

Skills

OCM methodologies (Prosci/ADKAR)

Stakeholder analysis

Change planning & communications

Training & enablement design

Executive influence & storytelling

Risk & program management

Education

Bachelor’s degree in Business, IT, Organizational Development or equivalent

Prosci/CCMP (ACMP) certification

Tools

Microsoft 365 / Teams / SharePoint

Job description

LOCATION REQUIREMENT

Must be eligible to work in Chicago, IL, without visa sponsorship LOCATION REQUIREMENT - MUST RESIDE WITHIN COMMUTING DISTANCE OF OUR CHICAGO HQ OFFICE FOR A HYBRID (MINIMUM 2 DAYS/WEEK) IN OFFICE ENVIRONMENT.

POSITION SUMMARY

The Organizational Change Leader will lead the people‑side of change for our enterprise‑wide ERP implementation, Organization Integration & Optimization and additional organization‑wide change initiatives as assigned. Over the next three years, this role will drive stakeholder alignment, readiness, and adoption for significant changes in systems, processes, automation/technology, and roles & responsibilities. In partnership with the ERP program, HR, IT, Finance, Operations, and business leadership, the OCM will define and execute a comprehensive change strategy that minimizes disruption, accelerates proficiency, and realizes business case benefits.

KEY RESPONSIBILITIES

• Enterprise ERP Transformation Change Strategy & Governance: Lead the change workstream for the ERP program; establish governance, tollgates, and cadence with the PMO and SI partner; integrate change plans with program plan, cutover, and hyper care.
• Stakeholder & Sponsorship: Map stakeholders; create a sponsor roadmap; coach executives and people leaders to model and reinforce change.
• Change Impact & Readiness: Conduct impact assessments for processes, policies, roles, org structure, and competencies; drive mitigation actions and readiness plans.
• Communications: Build an executive and field‑level communications plan (town halls, leader toolkits, FAQs, short videos, Yammer/Teams posts, “day‑in‑the‑life” narratives).
• Training & Enablement: Partner with HR/L&D to run training needs analysis; define curricula, learning paths, and train‑the‑trainer; coordinate with LMS and site leads; produce job aids and quick‑reference guides.
• Change Network & Super Users: Stand up and lead a change agent/super‑user network across functions and sites to support testing, UAT, and go‑live adoption.
• Cutover & Hypercare: Prepare the organization for cutover; stand up command‑center routines; monitor adoption, sentiment, and issue trends post‑go‑live; close feedback loops.
• Adoption & Benefits Realization: Define and track adoption KPIs (e.g., role‑based training completion, proficiency curves, reduction in manual workarounds, utilization of standard processes), and partner with Finance/PMO to connect to the ERP business case.
• Organizational Transformation (Integration & Optimization) “One Company” Ways of Working: Drive harmonization of processes and role expectations; support leader assimilation and team norms across the integrated platform. (Aligned to our centralization and ERP journey.)
• Org Design & Role/Responsibility Clarity: Partner with HR and business leaders on org design implications, role mapping, RACIs, and job description updates; support change‑related staffing transitions and communications.
• Culture & Leadership Enablement: Build leader playbooks and facilitated sessions to reinforce desired behaviors, decision rights, and cross‑BU collaboration.
• Readiness & Risk Management: Maintain an integrated change risk register for the integration; expedite and resolve resistance hotspots and capacity constraints.
• Program Ways of Working Data‑Driven Change: Stand up dashboards (e.g., Power BI) for readiness, sentiment, and adoption; derive insights and recommended actions.
• Co‑Creation & Field Engagement: Use design‑thinking workshops, journey maps, and “voice of the user” forums to shape solutions and reduce resistance.
• Compliance & Policy Alignment: Identify policy/process changes needed for ERP standardization; coordinate approvals and rollout plans.
• External Partner Management: Coordinate with the systems integrator and change/learning vendors; ensure deliverables meet our standards and are practical for field adoption.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business, IT, Organizational Development or equivalent
• 10 years in organizational change management leading large‑scale transformations, including ERP or other enterprise‑wide Technology Platform implementation required (SAP, Oracle, Microsoft, Infor, Workday, etc.)
• Proven experience with multi‑site operations and business unit integration or centralization programs.
• Mastery of core OCM methods (e.g., Prosci/ADKAR, stakeholder analysis, impact assessment, change planning, communications, training/enablement, benefits realization).
• Exceptional facilitation, executive influence, and storytelling skills; ability to translate complex program changes into practical field impacts.
• Strong program skills (planning, risk management, interdependency tracking) and analytics (readiness/adoption dashboards).
• Advanced proficiency with Microsoft 365/Teams/SharePoint; comfort partnering with PMO and SI partners.
• Ability to travel: ~15–25% Hybrid work arrangement: minimum two days per week in the Chicago office.
• Preferred Prosci®, CCMP (ACMP), or equivalent certification; PMP and/or Agile experience a plus.
• Background in asset‑intensive, manufacturing, leasing, or field service environments.
• Experience establishing change networks and standing up command‑center routines for major go‑lives.

PAY RANGE

181,440.00 - 221,760.00

BENEFITS

• medical, dental, vision, 401k matching, and more!

EQUALITY STATEMENT

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

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