Organ Allocation & Operations Coordinator

We Are Sharing Hope SC; North Charleston (SC); On-site; USD 50,000 - 60,000; Full time

Job summary

A community-focused medical organization is seeking an Organ Operations Coordinator responsible for assessing donor referrals, managing organ transport and allocation, and ensuring excellent communication with healthcare professionals. Candidates should have an associates degree and relevant experience in call centers or healthcare. This full-time role is based in North Charleston, SC.

Qualifications

• One year of experience in a call center preferred.
• Healthcare, bereavement, or phone triage experience preferred.
• Ability to perform well in stressful situations.

Responsibilities

• Assesses all donor referrals and inputs donor eligibility into EMR.
• Allocates organs using the UNET allocation system.
• Facilitates organ transport and documents arrival.

Skills

Data entry skills

Critical thinking skills

Knowledge of medical terminology

Education

Associates degree

Job description

Summary

The Organ Operations Coordinator assesses all donor referrals, is responsible for importing organs, transportation of organ, organ allocation, potential donor EMR review and documentation in the donor EMR.

• Responsibilities or the Referral Operations Coordinator.
• Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
• Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).
• In put referral information in to the SHSC EMR including past medical history, current and past labs, hospital goals of care, diagnostic test, and hemodynamics.
• Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
• With the guidance of the OAOC and Medical Director, help determine donor suitability.
• Allocates organs (renal and extra-renal) per OPTN and SHSC policy utilizing the UNET allocation system.
• Will assist quality department with communication to UNOS regarding policy discrepancies.
• Monitor organs during mechanical perfusion and document the information in the EMR.
• Facilitates organ and team transport.
• Confirms and documents the arrival of organs to the accepting center.
• Resolves communication issues and/or notifies appropriate staff.
• Provides exemplary customer service.
• Works rotating day/night shifts as determined by operational necessity,
• Other duties as assigned.
  
  

Summary

The Organ Operations Coordinator assesses all donor referrals, is responsible for importing organs, transportation of organ, organ allocation, potential donor EMR review and documentation in the donor EMR.

Essential Duties & Responsibilities

• Responsibilities or the Referral Operations Coordinator.
• Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
• Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).
• In put referral information in to the SHSC EMR including past medical history, current and past labs, hospital goals of care, diagnostic test, and hemodynamics.
• Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
• With the guidance of the OAOC and Medical Director, help determine donor suitability.
• Allocates organs (renal and extra-renal) per OPTN and SHSC policy utilizing the UNET allocation system.
• Will assist quality department with communication to UNOS regarding policy discrepancies.
• Monitor organs during mechanical perfusion and document the information in the EMR.
• Facilitates organ and team transport.
• Confirms and documents the arrival of organs to the accepting center.
• Resolves communication issues and/or notifies appropriate staff.
• Promotes effective communication between shifts.
• Provides exemplary customer service.
• Works rotating day/night shifts as determined by operational necessity,
• Other duties as assigned.
  
  

Qualifications

• Associates degree;
• One (1) year of experience in a call center preferred;
• Healthcare, bereavement, or phone triage experience preferred;
• Strong knowledge of medical terminology preferred;
• Critical thinking skills;
• Data entry skills;
• Ability to perform well in stressful situations; or,
• An equivalent combination of education and experience.