REFERRAL TRIAGE COORDINATOR

We Are Sharing Hope Sc; Charleston, North Charleston (SC, SC); On-site; USD 65,000 - 90,000; Full time

Job summary

We Are Sharing Hope SC in Charleston, SC is seeking a Referral Triage Coordinator to manage and evaluate potential organ donor referrals and guide donor management under supervision. The role supports hospital education and collaborates with the Administrator On-Call and Medical Director.

The position requires clinical background in nursing or related fields, on-call capacity, and experience with donor processes and EMR systems. On-site work in a hospital setting is expected.

Qualifications

• Associate degree or higher in nursing or related field.
• Bachelor’s degree preferred.
• Experience in critical care nursing, paramedic medicine, medical technician or related medical experience preferred.
• Proficient with Microsoft Office and electronic medical records (Cerner, Epic, Meditech).

Responsibilities

• Respond on-site to potential organ donors in a timely manner.
• Perform clinical screening to determine donor suitability.
• Complete referral evaluations according to CMS/NDN/UNOS/AOPO guidelines.
• Review medical records for donor suitability and history.
• Guide organ donor consent with sensitivity to NOK and hospital policy.

Education

Associate degree or higher in nursing or related field

Bachelor’s degree or higher in nursing or related field

Tools

Microsoft Office

Microsoft Outlook

Cerner/Epic/Meditech EMR

Job description

Job DetailsJob Location: Charleston - North Charleston, SC 29405

Summary

The Referral Triage Coordinator supports the mission, goals and strategic plan of We Are Sharing Hope SC (SHSC) by managing and evaluating potential organ donor referrals as well as initiating, guiding, and monitoring the medical management of organ donors under the guidance of the Administrator On-Call (AOC) and Medical Director. The Referral Triage Coordinator promotes the mission by participating in the delivery of hospital and professional education.

Essential Duties & Responsibilities

• Maintains the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment.
• Responds on-site to all potential organ donors within a timely manner, unless prior approval is given by the Administrator on call (AOC).
• Performs clinical screening and evaluation to determine donor suitability for donation after circulatory death (DCD) or brain death donation (BDD) in collaboration with the AOC.
• Completes referral evaluations for the purpose of determining organ donor suitability based on NDN, Centers for Medicare & Medicaid Services (CMS), OPTN/UNOS, Association of Organ Procurement Organizations (AOPO) and Centers for Disease Control and Prevention (CDC) guidelines and recommendations.
• Completes hospital medical record review, including history of present illness and past medical history, the presence of past or present malignancies, and all surgical interventions/treatments.
• Demonstrates an understanding of the legal and hospital requirements for death declaration and organ donation.
• Guides the referring agency to ensure informed consent for organ donation is requested by a designated requestor in accordance with organizational and hospital policy; ensuring that the legal next‑of‑kin (NOK) is provided the option of organ donation in a sensitive and caring manner that meets their emotional and cultural needs.
• Provides hospital‑based education in collaboration with hospital development staff.
• Works collaboratively with Family Service Counselor (FSC) to obtain informed consent and medical/social history from donor next‑of‑kin, or family, per SHSC guidelines.
• Identifies organ‑specific and behavioral risk factors in accordance with SHSC and regulatory guidelines.
• Collaborates with the Coroner and Medical Examiner’s office to ensure jurisdictional medical and legal requirements for death and organ recovery are satisfied.
• Initiates donor management protocols according to SHSC guidelines.
• Understands and complies with procedural aspects and requirements of blood, culture, and typing specimen collection and labeling.
• Completes, maintains, and ensures quality of all data forms required for the donation process.
• Maintains confidentiality on all donor‑related activities and internal issues.
• Utilizes resources with discretion and employs professional laterality, when possible (i.e., utilization of hospital profiles, engagement with donor family and hospital staff, etc.).
• Performs other duties as requested by Manager of Clinical Services, Director of Clinical Services, President and CEO and/or the SHSC Medical Director.
• Other duties as assigned.

Qualifications

Education: Associate degree or higher in nursing, respiratory therapy, paramedic medicine, related biological science (including transplant and donation science), or medical school degree (including foreign degree programs) preferred. Bachelor’s degree or higher in nursing, respiratory therapy, or related biological science preferred.

Experience: Critical care nursing, paramedic medicine, medical technician or related medical experience preferred.

Computer Skills: Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.) required. Microsoft Outlook required. Electronic medical records (e.g., Cerner, Epic, Meditech) preferred.

Certificates & Licenses: Certified Procurement Transplant Coordinator (CPTC) preferred. Certified Transplant Preservationist (CTP) preferred.

Other Requirements: Ability to fulfill on‑call obligations; case work up to 24 consecutive hours.