REFERRAL TRIAGE COORDINATOR

We Are Sharing Hope Sc; Greenville (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

We Are Sharing Hope SC in Greenville, SC, is looking for a Referral Triage Coordinator to manage organ donor referrals and ensure medical oversight. This role includes on-site clinical evaluations, collaboration with medical staff, and education delivery.

The ideal candidate holds an associate degree or higher in nursing or related fields and has experience in critical care. Strong skills in Microsoft Office and knowledge of organ donation guidelines are essential for success.

Qualifications

• Associate degree or higher in nursing, respiratory therapy, or related biological science preferred.
• Experience in critical care nursing, paramedic medicine, or related medical experience preferred.
• Ability to utilize Microsoft Office products and electronic medical records.

Responsibilities

• Manage and evaluate potential organ donor referrals.
• Perform clinical screening to determine donor suitability.
• Guide hospital and medical review for death declaration and organ donation.

Skills

Critical thinking

Interpersonal skills

Clinical screening

Organ donation knowledge

Educational delivery

Education

Associate degree or higher in nursing, respiratory therapy, or related biological science

Bachelor’s degree or higher in nursing or related biological science

Tools

Microsoft Office

Electronic medical records (Cerner, Epic, Meditech)

Job description

Summary

The Referral Triage Coordinator supports the mission, goals and strategic plan of We Are Sharing Hope SC (SHSC) by managing and evaluating potential organ donor referrals as well as initiating, guiding, and monitoring the medical management of organ donors under the guidance of the Administrator On-Call (AOC) and Medical Director. The Referral Triage Coordinator promotes the mission by participating in the delivery of hospital and professional education.

Essential Duties & Responsibilities

• Maintains the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment.
• Responds on-site to all potential organ donors within a timely manner, unless prior approval is given by the Administrator on call (AOC).
• Performs clinical screening and evaluation to determine donor suitability for donation after circulatory death (DCD) or brain death donation (BDD) in collaboration with the AOC.
• Completes referral evaluations for the purpose of determining organ donor suitability based on NDN, Centers for Medicare & Medicaid Services (CMS), OPTN/UNOS, Association of Organ Procurement Organizations (AOPO) and Centers for Disease Control and Prevention (CDC) guidelines and recommendations.
• Completes hospital medical record review, including history of present illness and past medical history, the presence of past or present malignancies, and all surgical interventions/treatments.
• Demonstrates an understanding of the legal and hospital requirements for death declaration and organ donation.
• Guides the referring agency to ensure informed consent for organ donation is requested by a designated requestor in accordance with organizational and hospital policy; ensuring that the legal next-of-kin (NOK) is provided the option of organ donation in a sensitive and caring manner that meets their emotional and cultural needs.
• Provides hospital-based education in collaboration with hospital development staff.
• Works collaboratively with Family Service Counselor (FSC) to obtain informed consent and medical/social history from donor next-of-kin, or family, per SHSC guidelines.
• Identifies organ‑specific and behavioral risk factors in accordance with SHSC and regulatory guidelines.
• Collaborates with the Coroner and Medical Examiner’s office to ensure jurisdictional medical and legal requirements for death and organ recovery are satisfied.
• Initiates donor management protocols according to SHSC guidelines.
• Understands and complies with procedural aspects and requirements of blood, culture, and typing specimen collection and labeling.
• Completes, maintains, and ensures quality of all data forms required for the donation process.
• Maintains confidentiality on all donor‑related activities and internal issues.
• Utilizes resources with discretion and employs professional laterality, when possible (i.e., utilization of hospital profiles, engagement with donor family and hospital staff, etc.).
• Performs other duties as requested by Manager of Clinical Services, Director of Clinical Services, President and CEO and/or the SHSC Medical Director.
• Other duties as assigned.

Qualifications

Education: Associate degree or higher in nursing, respiratory therapy, paramedic medicine, related biological science (including transplant and donation science), or medical school degree (including foreign degree programs) preferred. Bachelor’s degree or higher in nursing, respiratory therapy, or related biological science preferred.

Experience: Critical care nursing, paramedic medicine, medical technician or related medical experience preferred.

Computer Skills: Microsoft Office products (e.g., Word, Excel, PowerPoint, etc.) required. Microsoft Outlook required. Electronic medical records (e.g., Cerner, Epic, Meditech) preferred.

Certificates & Licenses: Certified Procurement Transplant Coordinator (CPTC) preferred. Certified Transplant Preservationist (CTP) preferred.

Other Requirements: Ability to fulfill on‑call obligations; case work up to 24 consecutive hours.