Orders Processing Customer Service Admin

Staffing Network; Texas; On-site; USD 20,000 - 29,000; Full time

Job summary

Laser equipment supplier in Irving, TX is seeking an Orders Administrator to handle order processing, discrepancies, and customer communication during 8am-5pm, Monday to Friday.

The role includes supporting the Accounting department with funding directives, processing returns/refunds, and interdepartmental liaison. Training is available, with emphasis on accuracy and teamwork in a fast-paced environment.

Qualifications

• 1 year of experience in Customer Service, Administrative or Clerical fields.
• Must be able to lift up to 20 lbs, with occasional heavier lifting.
• Stand, walk, and sit for extended periods; operate a computer.
• High school diploma required.
• Authorized to work in the United States without visa or DACA restrictions.

Responsibilities

• Process orders and document discrepancies.
• Assist Accounting with funding directives.
• Handle returns and refunds for service and orders.
• Manage a multi-line phone system.
• Coordinate communication between Orders and other departments.
• Follow department SOP.

Skills

Communication skills

Problem solving

Self-motivation

Attention to detail

Multitasking

Teamwork

Education

High school diploma

Job description

Job Description

Job Description

Position: Orders Administrator position

Company: Laser equipment supplier

Location: Irving, TX 75063

Days: Monday -Friday ( Saturdays 1-3x a year )

Hours: 8am-5pm

Hourly rate : $18 an hour/ DOE

Key Responsibilities

1. Order processing and documenting discrepancies on various logs -(training available) .
2. Assisting the Accounting department with funding directives - (training available).
3. Return and Refund fulfillment for Service and Orders Department -(training available).
4. Manage a multi phone line system -(training available) .
5. Act as communication liaison between Orders Department and other internal departments
6. Adhere to the department SOP

Skills and Abilities

1. Curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
2. Excellent verbal and written communication skills and the ability to interact effectively with customers and internal personnel.
3. Strong problem-solving skills and a knack for troubleshooting.
4. Self-motivated, proactive approach, and ability to work well with little direct supervision.
5. Thrives under pressure and can manage time efficiently.
6. Attention to detail, highly organized, with a focus on the quality of results.
7. Flexible, with the ability to multitask.
8. Ability to adapt to an evolving department
9. Ability to work independently as well as in a team environment.

Requirements

1. At least 1 year of experience in the Customer Service, Administrative or Clerical field .
2. Ability to lift and carry up to 20 lbs., ability to lift and carry over 20 lbs. On rare occasions assist in the shipping department with pulling and packing needs or transport department returns to the service team .
3. Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit for extended periods.
4. High school diploma or minimum required.
5. Must be a permanent resident of the United States with no pending Visa or DACA requirements.

#ZRDFW