Back Office Assistant

RL People; Dallas (TX); Remote; USD 60,000 - 85,000; Full time

Job summary

RL People is seeking a Sales & Operations Support Supervisor in the Dallas area. You will coordinate daily sales operations, order processing, customer support, and warehouse execution, acting as the main link between customers, warehouse, logistics providers, and internal teams.

The ideal candidate is highly organized, detail-oriented, and comfortable in a fast-paced environment, with ERP experience and strong Excel skills.

Qualifications

• 2–3 years in sales operations, customer operations, logistics, or supply chain.
• Advanced Excel with pivot tables, lookups, and operational reporting.
• Experience with an ERP system for order entry and inventory movement.
• Excellent organizational and communication skills with daily customer contact.

Responsibilities

• Manage ERP transactions from quotes to shipments and invoices.
• Convert approved quotes into sales orders and monitor staging through to order closure.
• Coordinate with 3PLs and warehouse teams for inbound/outbound shipments.
• Serve as primary ops contact for customers on order status and documentation requests.
• Support RMAs and resolve operational issues (pickup delays, BOL discrepancies).

Skills

Excel proficiency

ERP experience

2–3 years experience

Organization

Communication

Problem solving

Detail oriented

Driver's license

Tools

Kingdee

NetSuite

SAP

Dynamics

Oracle

Job description

The Sales & Operations Support Supervisor coordinates daily sales operations, order processing, customer support, and warehouse execution. This role is the primary link between customers, warehouse operations, logistics providers, and internal teams, ensuring orders are processed accurately and fulfilled efficiently. The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable in a fast-paced operational environment.

ERP & Order Management

• Manage ERP transactions — customer quotations, purchase orders, sales orders, inventory movements, and shipment confirmations.
• Convert approved quotes into sales orders, issue pick orders, and monitor staging through to order closure.
• Coordinate with accounts on funding requirements and confirm receipt of payment before release.
• Upload order documentation (POs, ASNs, serials, weights/dimensions, BOLs, photos) and send final invoices to accounts.
• Investigate, document, and report shipment discrepancies, inventory variances, and customer claims.
• Maintain operational records, reports, and KPIs to support management decision-making.

Warehouse & Inbound Coordination

• Coordinate daily warehouse activities with 3PL partners across inbound receiving, inventory processing, and outbound shipments.
• Partner closely with the Operations Line Supervisor to ensure accurate receiving, inventory tracking, and issue resolution.
• Monitor inbound and outbound shipments and proactively address operational exceptions.
• Collect and validate shipping and compliance documentation (BOLs, serial numbers, packing lists, weights & dimensions).
• Conduct periodic on-site visits to the Dallas warehouse to validate processes, inventory controls, and workflow compliance.
• Customer & Account Support
• Serve as the primary operational contact for customers regarding order status, shipment information, and documentation requests.
• Support RMAs and resolve operational issues (pickup delays, BOL discrepancies, driver issues).

Required Qualifications

• Excel & Office — advanced proficiency in Microsoft Excel (pivot tables, lookups, operational reports) and Microsoft Office.
• ERP — experience with an ERP system (Kingdee, NetSuite, SAP, Dynamics, Oracle, or similar) for order entry and inventory movement.
• 2–3 years in sales operations, customer operations, logistics, warehouse operations, or supply chain.
• Strong organizational, communication, and problem-solving skills, with daily customer contact by phone and email.
• Strong attention to detail in documentation, reconciliation, and data accuracy.
• Valid driver's license and ability to travel locally to the warehouse as needed.

Preferred Qualifications

• Based in the Dallas–Fort Worth, TX metro area (Central Time) — remote role with occasional on-site presence; local candidates preferred, but a strong candidate elsewhere will be considered.
• Comfortable working independently in a remote environment while collaborating with on-site teams.
• Experience coordinating with 3PL / warehouse partners and freight carriers.
• Experience in electronics refurbishment, trade-in, or reverse-logistics operations.
• Familiarity with Apple trade-in and RMA processes.