Orders Management Clerk

Personal Touch Home Care; Newport News (VA); On-site; USD 2,893,000 - 3,168,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Accident & Long-Term Disability

Generous PTO

401(k) Retirement Plan

Company-Paid Life Insurance

Employee Recognition Programs

Professional Growth & Development

Employee Assistance Program

Employee Perks & Discount Program

Job summary

Personal Touch Home Care is seeking an Orders Management Clerk in Newport News, VA. This full-time, in-person role is based out of Brooklyn, NY and involves coordinating, processing, and tracking patient orders and Plans of Care with clinical staff.

The position requires strong organization, attention to detail, and reliable follow-up to ensure timely processing. You will work with physician offices, nurses, and administrative staff to maintain accurate records in the EMR system.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare administration, medical records, physician order processing, home care or related setting preferred.
• Experience working with electronic medical record systems preferred.
• Homecare EMR experience preferred.
• Prior experience communicating with physician offices is preferred.

Responsibilities

• Receive clinically reviewed physician orders and Plans of Care for processing and distribution.
• Send orders to physician offices by fax, mail, or hand delivery and resend documents when necessary.
• Run and review the Open Orders Report each business day to identify outstanding orders and those requiring follow-up.
• Follow up with physician offices on orders open for more than seven days, confirming receipt and updating contact information.
• Document all follow-up activity in Netsmart Homecare, including contact date, status, actions taken and next steps.
• Process returned signed orders in the EMR and route issues to qualified staff.
• Maintain accurate tracking of outstanding orders from distribution through receipt of signed document.
• Escalate unresolved orders or delays requiring clinical or management intervention.
• Collaborate with Quality Improvement nurses and clinical staff for timely processing of Plans of Care.

Skills

Organizational skills

Attention to detail

Multitasking

Follow-up

Telephone communication

Written communication

Communicating with physician offices

EMR data entry

Independent work

Confidentiality

Collaboration with clinical staff

Education

High school diploma or equivalent

Tools

Netsmart Homecare

EMR systems

Job description

Orders Management Clerk

Newport News, VA

This is a full time, in-person position based out of Brooklyn, NY.

Pay: $21.00 per hour

About Us:

With over 50 years of experience, Personal Touch Home Care is a trusted provider dedicated to delivering exceptional, compassionate care in the comfort of patients’ homes. Join a supportive team where your work makes a meaningful difference in the lives of patients and their families.

Why Join Us?

We offer a stable, rewarding work environment with opportunities for professional growth and a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• Accident & Long-Term Disability Coverage
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Company-Paid Life Insurance
• Employee Recognition Programs
• Professional Growth & Development Opportunities
• Employee Assistance Program
• Employee Perks & Discount Program

Job Summary:

The Order Management Clerk is responsible for coordinating, processing, tracking, and following up on patient orders and Plans of Care. The position works closely with clinical and Quality Improvement staff to ensure orders that have completed clinical review are distributed to physicians, monitored for timely return, and appropriately processed upon receipt.

Job Responsibilities:

• Receive clinically reviewed physician orders and Plans of Care for processing and distribution.
• Send orders to the appropriate physician office by fax, mail, or hand delivery, and resend documents when necessary.
• Run and review the Open Orders Report each business day to identify outstanding orders and those requiring follow-up.
• Follow up with physician offices on orders that remain open for more than seven days, including confirming receipt and obtaining updated contact information when needed.
• Document all follow-up activity in Netsmart Homecare, including the date of contact, status of the order, actions taken, and next steps.
• Process returned signed orders in the electronic medical record and route incomplete, questionable, or clinically related issues to the appropriate Quality Improvement or clinical staff member.
• Maintain accurate tracking of outstanding orders from distribution through receipt of the signed document.
• Escalate unresolved orders, physician-related issues, or delays that require clinical or management intervention.
• Work collaboratively with Quality Improvement nurses and clinical staff to support timely processing and return of Plans of Care and supplemental orders.
• Maintain the administrative order management process while referring all questions related to clinical completeness, appropriateness, or content to qualified clinical staff.
• Perform other duties as assigned.

Skills and Competencies

• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to manage multiple outstanding documents and priorities simultaneously.
• Strong follow-up and problem-solving skills.
• Professional telephone and written communication skills.
• Ability to communicate effectively with physician offices and internal staff.
• Ability to accurately enter and maintain information within an electronic medical record.
• Ability to work independently while recognizing when an issue requires escalation.
• Ability to maintain confidentiality of patient and clinical information.
• Ability to work effectively with clinical, Quality Improvement, and administrative staff.

Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare administration, medical records, physician order processing, home care, or a related healthcare setting preferred.
• Experience working with electronic medical record systems preferred.
• Homecare EMR experience preferred.
• Previous experience communicating with physician offices is preferred.

Working Conditions:

• This position typically operates in an office environment.
• Prolonged periods of sitting and computer work.
• Ability to communicate effectively by phone, email, and virtual platforms.

Job Type: Full-time

Pay: $21.00 per hour