Nursing Clerical Support Clerk

HCS; New York (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

HCS is seeking a Nursing Clerical Support Clerk to join our Brooklyn Nursing Department. This entry-level role handles clerical tasks, data entry, document processing and tracking to support accurate patient records and nursing documentation.

You'll enter information into electronic systems, organize plans of care and orders, assist with mailings, and provide basic customer service during busy periods while ensuring accuracy and timely processing.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in customer service, healthcare, home care, or an administrative/clerical role is preferred.
• Experience with CDS or Medicaid programs is a plus.
• Strong attention to detail and organizational skills are essential.
• Good written and verbal communication skills are essential.
• Excellent customer service skills are required.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Basic proficiency with Microsoft Office and electronic documentation systems.
• Ability to work independently and as part of a team.

Responsibilities

• Accurately enter and update information in electronic systems.
• Scan, organize, enter, and fax incident reports and other nursing documentation.
• Scan and enter Plans of Care/485 documentation into the appropriate systems.
• Prepare mail merges and assist with Plan of Care/485 mailings.
• Prepare and mail interim orders and other documents to physicians.
• Follow up on documentation requiring corrections, including missing signatures or incorrect physician information.
• Follow up with nurses regarding documentation errors or needed corrections.
• Contact physicians' offices and clinics regarding medical records, orders, signatures, and other required documentation.
• Prepare nursing packets and materials for nurses.
• Create and maintain tracking logs and records.
• Review documents and ensure updates are entered accurately and timely.
• Provide basic customer service and assist with patient calls during high-volume periods, directing questions to the appropriate department when needed.
• Organize and maintain records to support timely processing and accurate documentation.
• Perform other clerical and administrative duties as assigned.

Skills

Attention to detail

Organizational skills

Written communication

Verbal communication

Customer service

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic documentation systems

Job description

Nursing Clerical Support Clerk

Full-Time | On-Site | Brooklyn, NY
$20.00 per hour | Monday-Friday

We are seeking a Nursing Clerical Support Clerk to join our Nursing Department. This is an entry-level administrative position providing clerical, data entry, document processing, and follow-up support related to nursing documentation and patient records.

What You'll Do

• Accurately enter and update information in electronic systems
• Scan, organize, enter, and fax incident reports and other nursing documentation
• Scan and enter Plans of Care/485 documentation into the appropriate systems
• Prepare mail merges and assist with Plan of Care/485 mailings
• Prepare and mail interim orders and other documents to physicians
• Follow up on documentation requiring corrections, including missing signatures or incorrect physician information
• Follow up with nurses regarding documentation errors or needed corrections
• Contact physicians' offices and clinics regarding medical records, orders, signatures, and other required documentation
• Prepare nursing packets and materials for nurses
• Create and maintain tracking logs and records
• Review documents and ensure updates are entered accurately and timely
• Provide basic customer service and assist with patient calls during high-volume periods, directing questions to the appropriate department when needed
• Organize and maintain records to support timely processing and accurate documentation
• Perform other clerical and administrative duties as assigned

What We're Looking For

• High school diploma or equivalent required
• Previous experience in customer service, healthcare, home care, or an administrative/clerical role preferred
• Experience with Consumer Directed Services (CDS) or Medicaid programs is a plus
• Strong attention to detail and organizational skills
• Good written and verbal communication skills
• Excellent customer service skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Basic proficiency with Microsoft Office and electronic documentation systems
• Ability to work independently and as part of a team

Pay: $20/hr

EQUAL EMPLOYMENT OPPORTUNITY We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law. Reasonable accommodation is available per ADA and applicable state laws.