Care Management Assistant — Detail-Oriented Care Coordinator

Mercury Group Staffing and Placement Services; City of White Plains (NY); On-site; USD 39,923 - 59,885; Full time

Job summary

A staffing and placement service is seeking a Care Management Assistant in White Plains, NY. This role involves providing clerical and organizational support to care managers, assisting with patient discharges, and ensuring proper documentation processes are maintained. Applicants should have a high school diploma and ideally, three years of experience in a hospital care management setting. Strong communication skills and knowledge of medical terminology are essential. Join a dynamic team committed to excellence in care management.

Qualifications

• 3 years experience in a Hospital Care Management Department highly preferred.
• Knowledge of Insurance and Medicare regulations.
• Knowledge of discharge planning process and regulations.
• Knowledge of medical terminology.

Responsibilities

• Provide clerical support to care managers.
• Assist with patient discharge processes.
• Perform receptionist duties for the department.
• Create required documentation forms.

Skills

Ability to communicate effectively

Strong organizational skills

Attention to detail

Ability to multitask

Good communication skills

Education

High School Graduate

Job description

Care Management Assistant - White Plains, NY

About the job Care Management Assistant - White Plains, NY

Job Title: Care Manager Assistant

Shift: Day - M-F 9A-5P with a weekend rotation ( Sat & Sun)

Salary Range: $39,923.72 - $59,885.48

Position Summary

A highly organized individual who will provide strong clerical support to the unit based care managers by handling all clerical responsibilities.

Essential Functions and Responsibilities Includes the Following:

• Understands and adheres to Performance Standards, Policies and Behaviors
• Performs office assistant and secretarial functions for the department, including but not limited to issuing the admission and discharge Medicare and non-Medicare appeal notifications, scheduling of all PCP after care appointments and assisting with obtaining transportation, assist with obtaining authorizations for post care facilities and durable medical equipment and ensuring a discharge time out is completed on every discharge.
• Assist the Care Manager with all of the steps necessary for discharging a patient, utilizing a discharge checklist
• Work with Teletracking milestones for discharge and care coordination
• Performs receptionist duties and responsibilities as required for the department, including but not limited to greeting and directing employees and visitors, responding to telephone inquiries.
• Create the required forms needed for documentation of regulatory and operational functioning of the department.
• Create a filing and tracking system for the storage and retrieval of all archived documents.
• Mailing and tracking of documents being mailed for regulatory reasons.
• Maintain statistics and submit monthly to Director of Care Management
• Performs all other related duties as assigned

Education & Experience Requirements

• High School Graduate Required
• 3 years experience in a Hospital Care Management Department highly preferred
• Knowledge of Insurance and Medicare regulations
• Knowledge of discharge planning process and regulations
• Knowledge of medical terminology

Core Competencies

• Ability to speak, write, understand and communicate in English language
• Perform multiple duties in a high volume area
• Demonstrates analytical skills as well as accuracy and attention to detail.
• Efficiently balance visitors, phone callers, and secretarial duties
• Ability to deal professionally and efficiently with all staff and all levels of management and external constituencies
• Self-starter, self-motivated and ability to work without supervision
• Flexible, organized and able to set priorities
• Excellent telephone manners and good communication skills
• Exhibit courteous, cooperative and professional attitude at all times

Physical/Mental Demands/Requirements & Work Environment

• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospitals SDS (Safety Data Sheet) data base and may be accessed through the hospitals Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc
• Must be physically able to stand for extended periods of time
• Must be able to perform word processing/computer work and use of transcription equipment
• Use of hand coordination and finger dexterity
• Must have the ability to concentrate for extended periods of time and with distractions
• Perform repetitive functions
• Ability to read and follow written and verbal instructions
• Ability to follow through on assignments without supervision
• Ability to take initiative and be creative with workflow
• Ability to communicate effectively, create form documents and compose correspondence.
• Ability to monitor flow of traffic (visitors, meetings, phone calls) and assess priorities
• Must be highly organized
• Must have ability to multitask
• Good vision and excellent hearing

At Mercury Group Staffing, we prioritize your success. Our recruiters are dedicated and ready to guide you toward an amazing experience. Opportunities fill up quickly, so don't hesitate to email your resume to: [e-mail] and TEXT [phone] to schedule an interview.

Join our team of excellence and lets achieve greatness together!