Orders Coordinator

Palms Home Care; Lakeland (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid Time Off

Paid Holidays

Job summary

Palms Home Care is seeking a detail-oriented Orders & Face-to-Face (F2F) Coordinator in Florida to manage physician order tracking and F2F encounter compliance for our home health agency.

You will oversee orders from start of care to recertification, liaise with physicians, manage F2F forms, and ensure timely, compliant documentation aligned with Medicare CoPs.

Qualifications

• Detail-oriented and accurate in handling orders and paperwork.
• Experience with home health administration or similar regulatory environment.
• Familiarity with physician orders, F2F requirements, and Medicare CoPs advantageous.

Responsibilities

• Track and file physician orders for start of care, recertification, and verbal corrections.
• Contact physician offices to obtain timely signatures and resolve outstanding orders.
• Generate and manage face-to-face encounter forms and ensure Medicare-compliant documentation.
• Review F2F documentation for billing compliance.
• Maintain accurate tracking logs and provide aging reports to leadership.
• Scan and upload signed orders and F2F documents into the EMR (Kinnser/WellSky).
• Serve as liaison between agency, physicians, clinical staff, and billing.
• Support audit readiness and ensure documentation aligns with Medicare requirements.

Skills

Detail-oriented

Highly organized

Strong communicator

EMR familiarity

MS Office proficiency

Education

High school diploma

Healthcare administration degree or experience

Tools

Kinnser/WellSky

Microsoft Office

Job description

Job Summary:

We are looking for a detail-oriented Orders & Face-to-Face (F2F) Coordinator to manage physician order tracking and F2F encounter compliance for our home health agency. This is a critical role that directly supports our ability to deliver care and bill compliantly under Medicare. If you thrive in a fast-paced healthcare environment and are passionate about getting things done right, we want to hear from you.

Responsibilities:

• Track, follow up on, and file physician orders for start of care, recertification, and verbal order corrections
• Contact physician offices to obtain timely signatures and resolve outstanding orders
• Generate and manage face-to-face encounter forms; ensure documentation is complete and within Medicare timeframes
• Review F2F documentation for compliance deficiencies before billing submission
• Maintain accurate tracking logs and provide regular aging reports to clinical leadership
• Scan and upload all signed orders and F2F documents into the EMR (Kinnser/WellSky)
• Serve as the go-to liaison between the agency, physicians, clinical staff, and billing
• Support audit readiness and ensure documentation aligns with Medicare CoPs and AHCA requirements

Qualifications:

• 1+ years of experience in home health, hospice, or healthcare administration
• Knowledge of Medicare home health regulations — especially physician order and F2F requirements
• Experience with Kinnser (WellSky) or similar home health EMR strongly preferred
• Highly organized with the ability to manage a high volume of items and competing deadlines
• Strong communicator — professional, persistent, and personable with physician offices
• Proficient in Microsoft Office (Word, Excel, Outlook)
• High school diploma required; healthcare admin degree or equivalent experience a plus

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off
• Paid Holidays

Be part of a growing home health agency making a real difference in patients' lives.

This position requires a background check. All background screenings are conducted in accordance with applicable federal, state, and local laws.

https://info.flclearinghouse.com/