Order Support Agent

Victra-Verizon Authorized Retailer; Raleigh (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Victra-Verizon Authorized Retailer in Raleigh, NC is seeking an Order Support Agent to handle inbound calls, sell products over the phone, and support assigned accounts. You will schedule appointments, answer questions, and maintain accurate data while meeting sales targets in a fast-paced environment.

The role emphasizes strong communication, customer service, and teamwork, with opportunities to grow within a premier Verizon partner network.

Qualifications

• Superior phone communication and ability to reach a mass audience with effective sales tactics.
• Experience in call center, customer service or retail settings preferred.
• Previous sales experience or commission-based roles valued.

Responsibilities

• Make and answer calls to offer products and services to assigned accounts.
• Sell competitively over the phone to achieve sales and commission targets.
• Schedule appointments andkeep up to date with promotions.
• Maintain accurate records and collaborate with internal partners.
• Follow safety and wellness protocols and protect consumer information.
• Provide excellent customer service and support team objectives.

Skills

Call center communication

Sales skills

Customer service

Education

High School diploma

Associates degree preferred

Tools

Excel

Job description

Do you have persistence, great communication and customer service skills? Is helping others an innate part of your personality, and do you get excited at the opportunity to sell and serve customers? We need individuals that display a friendly demeanor and are excited to achieve positive results! Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our teams are professional, dependable essential workers and are a driving force to help our network stores continue to grow. You will act as a member of our Order Support Desk team assisting assigned accounts across the nation by taking calls to offer products and services and answer customer questions.YOUR FOCUS (Job Duties and Responsibilities):Do you enjoy talking to others? Unafraid to approach guests to talk about the latest technology or services available to them? You will drive to ask questions openly when you need clarification and work with a team to handle inbound sales calls daily. Your upbeat attitude, motivation, drive and strong work ethic will be a necessity to succeed in this role. We are also looking for the Order Support Agent to:Sell competitively over the phone to achieve maximum sales and commission targetsIncrease sales and business for assigned accountsStay up to date with Verizon's latest promotionsLearn how to schedule appointments for assigned accountsDisplay proficiency with Excel and basic computer skillsContinually multi-task with multiple windows/programsOccasionally speak with assigned account representatives on customer behalfCommunicate effectivelyMaintain a working relationship with all internal partnersAt all times maintain a secured work area and protect consumer information in a paperless and outside device-free environmentFollow all company safety & wellness protocols including pre-shift temperature check requirementsOther job-related duties as assigned by your managerYOUR BACKGROUND (REQUIREMENTS):Along with being a superior communicator over the phone, and having the innate ability to effectively reach a mass audience with effective sales tactics, we are looking for the Order Support Agent to bring the following:High School diploma required; Associates degree preferred1-2 years of experience in a call center, customer service or retail setting or equivalent understanding of customer service and salesPrevious sales experience or working in a commission sales role is highly desiredSpeak fluent English clearly and conciselyPHYSICAL REQUIREMENTSAbility to remain at your workstation for extended periods of timeWork in an open call center environmentAbility to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternativeTRAVEL REQUIREMENTSNoneEQUAL OPPORTUNITY EMPLOYERWe're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.