Order Support Agent

Victra; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Victra, Verizon's trusted partner and premier retailer in the United States, is seeking an Order Support Agent in Raleigh, NC. You will assist assigned accounts via phone, selling products and services while answering questions.

The role centers on inbound/outbound calls, meeting sales targets, and teamwork. Ideal candidates have a HS diploma, 1–2 years in customer service or sales, fluent English, and basic Excel skills.

Qualifications

• High School diploma or higher; Associates degree preferred.
• 1-2 years in call center, customer service or retail.
• Sales experience or commission-based role desired.
• Speak fluent English clearly and concisely.

Responsibilities

• Sell competitively over the phone to achieve sales targets.
• Increase sales and business for assigned accounts.
• Stay up to date with Verizon promotions.
• Learn to schedule appointments for accounts.
• Display proficiency with Excel and basic computer skills.
• Multi-task across multiple windows and programs.
• Maintain relationships with internal partners.
• Protect consumer information in a paperless, device-free environment.
• Follow safety and wellness protocols including pre-shift checks.

Skills

Phone communication

Sales skills

Excel

Basic computer skills

Education

High School diploma

Associates degree

Job description

Do you have persistence, great communication and customer service skills? Is helping others an innate part of your personality, and do you get excited at the opportunity to sell and serve customers? We need individuals that display a friendly demeanor and are excited to achieve positive results! Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our teams are professional, dependable essential workers and are a driving force to help our network stores continue to grow. You will act as a member of our Order Support Desk team assisting assigned accounts across the nation by taking calls to offer products and services and answer customer questions.

YOUR FOCUS (Job Duties and Responsibilities):

Do you enjoy talking to others? Unafraid to approach guests to talk about the latest technology or services available to them? You will drive to ask questions openly when you need clarification and work with a team to handle inbound sales calls daily. Your upbeat attitude, motivation, drive and strong work ethic will be a necessity to succeed in this role. We are also looking for theOrder Support Agentto:

• Sell competitively over the phone to achieve maximum sales and commission targets
• Increase sales and business for assigned accounts
• Stay up to date with Verizon's latest promotions
• Learn how to schedule appointments for assigned accounts
• Display proficiency with Excel and basic computer skills
• Continually multi-task with multiple windows/programs
• Occasionally speak with assigned account representatives on customer behalf
• Communicate effectively
• Maintain a working relationship with all internal partners
• At all times maintain a secured work area and protect consumer information in a paperless and outside device-free environment
• Follow all company safety & wellness protocols including pre-shift temperature check requirements
• Other job-related duties as assigned by your manager

YOUR BACKGROUND (REQUIREMENTS):

Along with being a superior communicator over the phone, and having the innate ability to effectively reach a mass audience with effective sales tactics, we are looking for theOrder Support Agentto bring the following:

• High School diploma required; Associates degree preferred
• 1-2 years of experience in a call center, customer service or retail setting or equivalent understanding of customer service and sales
• Previous sales experience or working in a commission sales role is highly desired
• Speak fluent English clearly and concisely

PHYSICAL REQUIREMENTS

• Ability to remain at your workstation for extended periods of time
• Work in an open call center environment
• Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative

TRAVEL REQUIREMENTS

• None

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.