Order Review Supervisor

Marvin; Warroad (MN); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings match

Paid holidays

Paid parental leave

Job summary

Marvin is seeking an Order Review Supervisor in Warroad, MN to lead a customer service team focused on accurate, timely order processing and exceptional customer experiences.

You will coach staff, optimize daily operations, and monitor performance metrics while collaborating with production and other service teams to drive continuous improvement and a strong team culture.

Qualifications

• Coaching, mentoring, and developing team members.
• Experience in customer service, operations, or related environment.
• Strong analytical and problem-solving skills with a continuous improvement mindset.

Responsibilities

• Lead and inspire the Order Review team to deliver exceptional customer experiences.
• Coach and develop team members, optimize daily operations, and monitor performance metrics.
• Collaborate with production and other customer service teams to ensure accurate, timely order processing.
• Drive process improvements to elevate team performance and customer satisfaction.

Skills

Coaching

Team development

Analytical thinking

Continuous improvement

Collaboration

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Order Review Supervisor

Job Location: Warroad, MN, US

Department: Customer Service

Position Type: Regular

As the Order Review Supervisor, you'll lead and inspire a team dedicated to delivering an exceptional customer experience. In this role, you'll coach and develop team members, optimize daily operations, monitor key performance metrics, and drive continuous improvement initiatives. Working cross-functionally with customer service and production teams, you'll play a critical role in ensuring accurate, timely order processing while fostering a collaborative, high-performing team culture.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more - in addition to a relocation counselor to assist you throughout the entire journey.

Highlights of your role

• Inspire and develop a team committed to delivering outstanding customer experiences.
• Evaluate incoming customer orders and administer workload to the appropriate support personnel based on staff's skill level and ability to meet established department goals
• Support departmental goal initiatives to achieve critical measures; administer and monitor department workload with performance goals in mind.
• Partner with production and other customer service teams with managing workflow to ensure accuracy and timeliness for our customers.
• Lead process improvement initiatives that elevate team performance and customer satisfaction.

You're a good fit if you have (or if you can)

• A high school diploma or equivalent technical training; a bachelor's degree is a plus.
• Experience coaching, mentoring, and developing team members.
• A background in customer service, operations, or a related environment.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Excellent collaboration skills and the ability to build effective working relationships.

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Compensation

$68,000 to $85,000, pay based on experience