Order Processor- Customer Service

Central States Industrial (CSI); Knoxville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and customer-focused team at an innovative company that values organization and communication skills. As an Order Processor, you will play a crucial role in supporting customers and sales staff, ensuring smooth order management and customer satisfaction. This entry-level position offers a full-time opportunity in a fun and engaging work environment, where personal development and teamwork are prioritized. If you thrive in a supportive atmosphere and enjoy making a difference, this role is perfect for you. Embrace the chance to grow with a company that values its employees and fosters a positive community spirit.

Benefits

Free Monthly Healthcare Premiums

Paid Time Off

Retirement Planning

Ongoing Personal Development

Company BBQs

Local Food Trucks

Casual Fridays

Wellness Programs

Community Volunteering Opportunities

Qualifications

• High school diploma required; college credits desired.
• Proficiency in MS Office and CRM software preferred.

Responsibilities

• Support customers and sales staff with order management.
• Maintain accounts and records in the ERP system.
• Convert customer quotes and orders daily.

Skills

Communication Skills

Organization Skills

Customer Service

Professional Telephone Etiquette

Computer Proficiency

Education

High School Diploma

College Credits

Technical (Mechanical) Emphasis

Tools

MS Office

CRM Software

ERP System

Job description

Job Description

Do you love serving the customer – whether helping your co-workers or the customer? Are you looking for a job that lets you show off your awesome organization and communication skills? Are you a list maker — managing your to-do list each day gives you great satisfaction? When it comes to a weekend away with your friends, are you the person who ensures everyone stays on schedule and has a good time? Do you thrive in an environment dedicated to personal self-improvement, ongoing customer satisfaction, and a healthy dose of fun? Are you a risk taker? If so, we want you on our team!

CSI is looking to hire an organized and people-focused individual for the Order Processor – Customer Service position. You will be responsible for supporting CSI customers and the sales staff with varied tasks related to customer requests for information, including quoting and order management. Attention to detail will be important as this position will require tasks such as setting up New Customer accounts per instructions and syncing customers from our CRM.

You will also enter/convert customer orders and quotes each day and maintain all accounts, contacts, and records in our ERP system. You’ll also need strong communication skills as you work to involve sales in customer interaction, including quotes, orders, new customers, national account activity, and territory-related accounts. Sound like something you’d enjoy? Apply now!

Salary: $20 - $23 per hour

About CSI

CSI provides state-of-the-art stainless-steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth... with a large dose of community and fun!

We believe our employees are our greatest resource and are committed to investing in our team. Which is why we offer employees the possibility of free monthly healthcare premiums, paid time off, retirement planning, ongoing personal development, and more! If it wasn’t already obvious, we also value fun and community! Which is why we strive to create an enjoyable and positive work environment – hosting company BBQs, bringing in local food trucks, casual Fridays, wellness programs, and even encouraging our team to invest and volunteer in our local community.

We’re looking for fun and energetic candidates that want to join our growing family and ensure our customers delight in CSI. If this sounds like you, what are you waiting for? Apply now!

Primary Functions

1. Understand philosophy of setting up new customer accounts
2. Data integrity – Daily
3. Answer roll-over calls
4. Set up New Customer accounts per instructions - Within 1 hour of receipt
5. Respond to customers internal and external – Within 1 hour of receipt
6. Convert quotes per customer orders per standard – Daily
7. Execute proper review and updates of all open orders, including communication for Internal and external customers – Daily
8. Maintain all accounts, contacts, and records in ERP – Daily
9. Include sales in customer interaction including quotes, orders, new customers, national account activity, and territory related accounts – Daily
10. File all documents in the DMS – Daily
11. Communicate with vendors to purchase and expedite drop ship goods – Daily
12. Coordinate any special logistic needs as required by customer – Daily
13. Support sales efforts through questioning and qualifying the prospect, daily
14. Ensure proper handling of return goods

Education/Training

Required Skills:

High school diploma or equivalent, required. College credits, desired. Technical (mechanical) emphasis, preferred.

Required Experience

Professional telephone etiquette, required. Computer proficiency, required. Excellent MS Office Experience, Preferred. CRM Experience, Preferred.

More than 40 hours per week may occasionally be required in order to achieve the productivity necessary for this position. Overnight travel, Saturday, Sunday, and holiday hours may occasionally be required but are not anticipated with this position.

This position requires the ability to interact with employees verbally and in writing, remain in a stationary position for 80% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, computer keyboard, and mouse with or without reasonable accommodation. This position also requires the ability to occasionally lift, stoop, bend, and lift office products and supplies, up to 20 pounds.

CSI has a long-standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disabilities. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology
• Industries
• Machinery Manufacturing